Gladys Mbanaso

A customer support specialist,Cold Caller, Lead Generation Specialist and an administrative assistant with 8 years of experience in industries such as hospitality, security, local business, Advertising Firm and Health Insurance Companies.

Hands-on experience in;

Social media marketing

Appointment setting.

Travel arrangements.

Data collection and dispatch

cold call

lead generation

In my years of experience, l have built professional relationships with clients that increased retention, trust, and sale through effective communication, listening skills, and attention to detail.

In my 3 years as a customer support specialist, l Communicated with team members to coordinate business designs and processes, Personally welcomed all customers with a pleasant greeting and professional attitude at all times, and answered questions in a friendly manner, Contacting vendors to confirm receipt of returned products, Resolve customer issues and concerns professionally using effective customer service techniques when applicable, direct queries to the management, and carried out any other duties requested by the management.

I am passionate about customer satisfaction and retention and I am good at sales and marketing, I meet and exceed my target and I enjoy challenging myself.

I have showcased my capacity to establish and sustain lucrative client portfolios by employing

strategic customer interactions, leveraging extensive product knowledge, actively listening to

understand customer pain points, and successfully converting cross-selling and up-selling

opportunities.