Gladys Mary

I am an enthusiastic technical support specialist with over 3 years of experience, seeking to benefit on IT department with technical know-how and strong customer service skills. Highly adept in systems analysis, diagnostics, troubleshooting and conflict resolution. I exhibit excellent organizational and problem-solving skills. I have a vast experience in hardware, networked environment, data handling, software and printer troubleshooting skills. 

Helpdesk support        

Software development  

Hardware & software troubleshooting  

Change Management      

Data Analytics         

**Operating Systems **      Server 2008 and 2012, Android, Office 365, Microsoft Azure, Cloud Computing, Windows XP, Windows 7, Windows 8, 8.1 and Windows 10, Linux, MAC and Ubuntu.

Remote Software          Remotely Anywhere, PC Anywhere, TeamViewer and LogMeIn rescue.

Audio Visual               Skype for business, Webinar and WebEx, and Video Conference setup, teams, zoom.

**Helpdesk Systems  **      Jira, Kace, Spiceworks

Data Technologies       SPSS, Power BI, GIS, Python, Tableau, SQL and Ms Access

**Printer Models **            (repairs and maintenance) HP (Laser Jet and Color), Konika Minolta, Epson Dot Matrix Printers, Epson Color Printers, Multi-Functional Printers

Computer Hardware     (repairs and maintenance): Dell PCs, HPs and a rage of cloned PCs

**Networks **                    Personal Area Network (PAN) and Local Area Network (LAN)