Gladys Mae C. Sebandal

GLADYS MAE C. SEBANDAL #102 Dove Street Marfori II Subdivision, Davao City, Philippines 8000 - -PROFILE • • • • • Analytic, innovative and results-oriented psychologist Career Service Professional Eligibility Passer -) Exceptional writing skills, improving organizational service quality Skilled analyst and negotiator, creating effective and successful plans for organizations with changing needs Adept at developing strong, long-term relationships with subjects PROFESSIONAL HISTORY AND CAREER HIGHLIGHTS Restaurant General Manager September 16, 2008 – January 31, 2022 Kentucky Fried Chicken ➢ Over-all Restaurant Management Development Program and Organizational effectiveness ➢ Planning, Sales Targets and Program, Cash and Funds Control, Restaurant Safety and Security Plan effectiveness ➢ Fixed asset and raw materials inventory (daily, weekly, monthly and year-end reports) ➢ Profit and Costs effectivity and efficiency, Managing the restaurant Profit and Loss ➢ Restaurant Team Members recruitment, competence and morale, scheduling, conducts meetings, appraisal and promotions ➢ ROCC/NSF, Internal audit, Customer complaints (conducts trainings and programs/action plans), Customer Service Champion Human Resources Assistant October 12, 2005 –May 5, 2008 Shopping Center Management Corporation SM City Davao ➢ Timekeeping / Employee Benefits o Registers work schedule of employees. o Encodes and generates timekeeping reports: Daily Attendance transaction, Attendance Summary o Prepares necessary reports for incidents of violation / infraction ➢ Employee Services o Ensures accuracy of information about employee and compliance to ID data specification. o Attends to employee’s concerns re: benefits, timekeeping (BIR, SSS and HDMF) o ➢ ➢ ➢ ➢ Facilitates processing of Separation Clearance and Release form of employees. (Gratuity pays if applicable to some resigned employees.) Ensures compliance to audit standards; prepares and presents records to auditors on audit activities. Prepares monthly, semi-annual and annual reports on Work Hours Lost, Overtime, Incident Violation Statistics requested by Head Office. Performs other tasks as maybe assigned by the Human Resources Manager. o Assist in carrying-out of day-to-day HR functions primarily on Timekeeping. Coordinated orientations on affirmative action hiring procedures, applicant interviews for employees and d applicants on multiple levels. EDUCATIONAL BACKGROUND TERTIARY : SECONDARY : ELEMENTARY : Bachelor of Science in Psychology Davao Doctors College Gen. Malvar Street, Davao City April 2005 Holy Child School of Davao Jacinto Street, Davao City March 2001 Holy Child Day Care and Learning Center Jacinto Street, Davao City March 1997 SEMINARS AND TRAININGS ATTENDED Systematic Managerial Analysis, July 2016 Operations Soft Skills Training, July 2016 Restaurant General Manager Developing Champions, May 2014 Senior Assistant Restaurant Manager Developing Program, December 2012 Junior Assistant Restaurant Manager Developing Program, September 2011 Management Trainee Development Program, April 2009 Productivity in the Workplace: Harnessing Employee Relations, October 2005 Mindanao Forum on Healthy and Special Olympics, August 2004 Seminar on Mental Health & Stress in the Workplace, October 2003 Lecture on Mood Disorders: Theories and Treatments, August 2003 Seminar on Stress Management & How to beat it, August 2003 ON-THE-JOB TRAININGS Philippine Mental Health Association, May 2003 Handled abused, abandoned and street children. Made case studies and assessed the clients. Coca-Cola Bottlers. Inc., April 2003 Helped the HR head in hiring applicants. Facilitated some battery of tests and helped in checking and interpreting the results. Assisted employees in balancing their Phil Health contributions and was also assigned in quality control office. Davao Doctors College, January – February 2003 Facilitated entrance exam to new students and newly hired employees in the institution. Checked psychological test and interpreted their results. Recording and encoding files, counseling, and group guidance to students. Computer Skills & Proficiencies Microsoft Office * Mozilla Firefox & most Internet browsers * Basic Data and File Management and Organization * Microsoft Windows * Zendesk * ShipStation KEYWORDS Psychologist, Psychometrician, Personal Relations, Human Resource, Team Leader, Customer Service REFERENCES Celian Marie T. Rojo Admin Aide 3 LGU Kidapawan City - Jenny Senoron Customer Service Representative Groovelife -- Icon Gestopa Customer Service -