Gladys Juan

GLADYS JUAN VIRTUAL ASSISTANT PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am resourceful and I always maximize my tools and resources to look for answers before asking questions. CONTACT SKILLS Exceptional communication skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE ALORICA PHILIPPINES INC., CSR Angeles City, Central Luzon Pampanga, Philippines -- EDUCATION Isabela State University Bachelor in Information Technology, 2016 JUN 2018 - JUN 2021 Identifies and handles customer inquiries, resolves customer concerns and maintains customer satisfaction; and Provides assistance in handling customer’s technical requirements GRUPO MBB INC., ACCOUNTING CLERK MAY 2016 - APRIL 2018 Ensures that the correct amounts are collected in a timely manner, verify and record transactions, resolve account discrepancies, and perform other tasks to secure client payments. MUNICIPALITY OF SANTIAGO CITY, INTERN NOV 2015 - MAR 2016 Assisting with research, filing, data entry, and recording and maintaining accurate and complete financial records. Preparing financial reports, such as balance sheets and income statements, invoices, and other documents.