Gladys Joy Sabino

Gladys Joy Sabino VIRTUAL ASSISTANT SCHOOLS ATTENDED DE LA SALLE LIPA UNIVERSITY EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- www.gladysjoy.com Address: Tipacan Lipa City, Batangas Philippines, 4217 Bsba Major in Financial Management June 2012 - April 2016 Knowledgeable in office works and procedures. Have studied Event Management, Bookkeeping, Call Center Management, and Front Office Management. WORK EXPERIENCED CREDIT AND COLLECTION ASSOCIATE Standard Insurance Co., Inc., Makati City February 2020 - April 2024 Processed invoices accurately and on time. Recorded customer payments from various channels. Reviewed and adjusted invoices as necessary. Managed payment collections and refunds. Contacted clients about overdue payments. Coordinated with departments on customer accounts. Sent monthly Statements of Account and collection letters. Conducted meetings to address collection issues and forecasts. Made outbound calls for past due collections and payment arrangements. Analyzed credit-worthiness and recommended actions. Managed and maintained accurate records of all transactions and client communications. Prepared detailed reports and summaries of collections activities. Entered and updated client information in the company database. Assisted with the preparation and distribution of financial documents. Performed administrative tasks such as filing, photocopying, and scanning documents. WORK EXPERIENCED WORK EXPERIENCED JUNIOR SALES ASSOCIATE BUSINESS PROCESS DELIVERY ASSOCIATE February 2018 - February 2020 August 2016 - February 2018 Standard Insurance Co., Inc., Makati City Exceeded quarterly sales targets through customer engagement and effective sales techniques. Assisted customers with product selection and provided detailed information. Processed transactions accurately and managed various payment methods. Maintained customer relationships and resolved inquiries promptly. Participated in promotional events and contributed to team revenue targets. Searched for prospect clients and created a master list of clients. Conducted market research to identify potential customers and industry trends. Handled Standard Insurance Corporate Sales Group’s social media ie; posting and preparing weekly contents FRONT DESK OFFICER Capuchin Retreat Center, Bolbok, Lipa City April 2016 - July 2016 Managed front desk operations, including greeting visitors and handling inquiries. Scheduled and coordinated reservations for retreats and events. Assisted guests with check-in and check-out processes. Maintained accurate records of bookings and guest information. Handled administrative tasks such as filing, photocopying, and managing phone calls. Provided support in organizing events and ensuring smooth operations. Accenture, Taguig City Coordinated end-to-end delivery processes, ensuring timely and high-quality service. Managed client relationships and addressed inquiries to ensure customer satisfaction. Performed data entry, verification, and core business transactions according to standard procedures. Responded to information requests by compiling and summarizing results in various formats. Assessed and resolved issues by following defined incident notification and escalation procedures. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. INTRODUCTION TO CRM WITH HUBSPOT