Gladys G Tuvera

MY BACKGROUND I am a people oriented self-starter with notable communication and customer / client service. I strive to provide continuum of best possible service in keeping needs of clients foremost in mind. I can have enhanced knowledge and skills through continuing education opportunities. VIRTUAL ASSISTANT SKILLS Email Management Appointment Schedule Basic Use of Google Suite Making Travel Arrangements REACH ME AT: Mobile: - Email:-Skype:- CHARACTER REFERENCES: Kristine Joy Reyes Supervisor -- Teletech- William Baluyut Supervisor -- Teletech- Karen Zhane Belir Supervisor -- Teletech- GLADYS TUVERA CUSTOMER SUPPORT WORK BACKGROUND Order Processing Chat Support Balsam Brands | October 2021 – January 2022 - Providing assistance to customer service representatives to resolve various shipping escalations including delayed order status, resolving mis-shipments, and order cancellation requests. Activations Agent - Chat Support WingTel Inc | March 2020 - Aug 2021 - Remotely chatting with customers who need assistance in starting their new account (onboarding), activating new services, and adding new lines. Senior Support Associate - Email Support TATA Consultancy Services | September 2019 - April 2020 - Assisting companies/individuals to place orders for medical supplies via email. - Answering other concerns/queries via email. Email and Chat Representative EMAPTA | March 2019 - May 2019 - Answering queries of the hosts and guests via email. - Helping guests with any concerns on their booking and coordinating with the hosts for resolution. Chat Support - Customer Service Representative TeleTech | July 2016 – March 2019 - Chatting with customers who need assistance in processing orders, account inquiries, billing, and changes. - Responsible for non-voice tasks for a telecommunication company. Home-Based English Tutor 51Talk | March 2015 – June 2016 - Helping students to learn English grammar, pronunciation, and conversational skills. - Responsible for students' improvement in English reading, writing, and speaking skills of diverse ages and backgrounds. Customer Service Officer Telus International Philippines | November 2013 – January 2015 - Processing orders for installation and change of service. - Responsible for non-voice tasks for a telecommunication company. Inbound Customer Service Representative Metrobank Card Corporation | January 2013 – September 2013 - Takes customer calls in an inbound call center environment. Customer Service Officer Delegait Pty Ltd | April 2012 – October 2012 - Working on email messages for queries and concerns. - Act as a back-up agent in taking inbound calls. EDUCATION BACKGROUND Jose Rizal University Bachelor of Science in Nursing,- LICENSES AND CERTIFICATES: - Passed the Licensure Exam for Nurses on November 2009.