G L A D Y S
V I R T U A L
E S G U E R R A
A S S I S T A N T
ABOUT
I am diligent, reliable, flexible and enthusiastic individual who
possesses knowledge regarding administrative and office
procedures. A fast learner who can easily absorb new ideas
and is experienced in coordinating, planning and organizing
administrative activities. A team player with a proven ability to
work pro-actively.
gladys_gvp-https://www.facebook.com/
gladys.p.esguerra
EXPERIENCE
FREELANCE VIRTUAL ASSISTANT | NOVEMBER 2015 UP TO PRESENT
Handles customer relations and responding online via e-mail.
Doing administrative tasks, calendar management, travel booking, payroll, website management and
basic marketing ads using Canva.
CUSTOMER SERVICE REPRESENTATIVE| HINDUJA GLOBAL SOLUTIONS | AUGUST 2014 - NOV 2015
Responsible for solving problems and educating callers about our health programs and procedures.
Also responsible for documenting all customer interactions in the appropriate computer system.
AREA SUPERVISOR | 1ST FOODLINK CORP. | MAY 2010 - AUGUST 2014
Reporting directly to the owners. Responsible for preparing the daily/monthly sales and inventory of all
handled stores.
Performs audit on sales deposits and expenses.
Requests payment checks for monthly dues and other payable.
FRANCHISE COORDINATOR | THE DOUGHNUT PEOPLE INC. | NOVEMBER 2008 - MAY 2010
Handles Franchise inquiries thru website and emails.
Prepares the necessary permits to open a new franchise store.
Monitors the sales of all franchise stores.
SKILLS
DATA MANAGEMENT
DATA ENTRY
TRAVEL BOOKING
CALENDAR MANAGEMENT
CUSTOMER SERVICE
EMAIL MANAGEMENT
ADMINISTRATIVE ABILITIES
Internet savvy and has comprehensive knowledge
of Microsoft Office and Google Applications.
Effective organizational and interpersonal skills.
Proficient in using different social media sites
like Facebook, Twitter, Instagram, Pinterest,
Wordpress and Youtube.
SOCIAL MEDIA MANAGEMENT
EDUCATION
ASSOCIATE IN COMPUTER TECHNOLOGY
PHILSSEC INSTITUTE OF TECHNOLOGY | GRADUATED COLLEGE APRIL 1999
