Gladys Clare Algabre

` GLADYS CLARE V. ALGABRE Pulpogan, Consolacion, Cebu, Philippines Mobile number:- Email address:-Skype ID: claraclai OBJECTIVES I seek a job to pursue an enriching career and a healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth. Furthermore, I want to excel in this field with hard work, perseverance, and dedication. Key Qualifications: ● ● ● ● ● ● Proficient in customer service and property management Strong communication and interpersonal skills Detail-oriented with excellent organizational abilities Adaptability to fast-paced environments and changing priorities Solid problem-solving and critical thinking capabilities Demonstrated capacity for teamwork and collaboration PERSONAL INFORMATION: Date of Birth: 1993 October 15 Citizenship: Filipino Civil Status: Married ATTENDED TRAININGS: Certification: BOOKKEEPING WITH QUICKBOOKS ● Creating Invoice ● Bank Reconciliation ● Creating Bills Certification: Social Media Manager WORK HISTORY Development Coordinator MyOffshore Team June 2023 - March 2024 ● ● ● ● ● ● ● ● ● ● ● ● ● Monitor Pricelist of Lots Loading and Lands on Runway Monitoring land supply across active land estates on Runway Sourcing land documentation (POS, Engineering Title Timeframes) Preparing and releasing new stages via Runway Monitor market movements such as discounts, rebates, and promotion Regular review of Titles dates and Package Reviews on the website Create a New Job at CBS Create and Recreate Packages of House and Land Design a Flyer Generate PWCs or Contract Release New Lots Update the Sales Availability after the Price Update. Virtual Assistant December 2019 - April 2023 Smartsourcing ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Processed Invoices Assigned for Advertising and Marketing of the Property Doing Onlist once the property is already advertised Sending Appraisal Letter and Updating Sales Evaluation Processed the cease advertising Requesting utility connection Ordering board and requesting board removal Adding charges for professional photography Adding New Tenants to the Property Adding Property in PME Updating the Bonds of the tenants Updating Hot Listing Property Sending Rent Increase Notice Sending Lease Renewal Creating Comparable Market Analysis Coordinate Maintenance and Repair Reference Check for Prospecting Clients Sending Rent Arrears Email Management CUSTOMER SERVICE REPRESENTATIVE Forward BPO (TAKINGYOUFORWARD INC,) April 13, 2015- July 10, 2019. ● Manage large amounts of incoming calls and chat ● Doing outbound calls and call back for the customer to give updates on their transaction. ● Promptly responded to customer’s queries thru calls, chats, and emails. ● Will send escalations through email to our head office to assist our customers. ● Will request account amendments. ● Will send some recommendations of our product to the customers via email. ● Resolve product or service problems by clarifying the customer's complaint. ● Open and maintain customer accounts by recording account information. ●Generate sales leads ● Provide accurate, valid, and complete information by using the right methods/tools EDUCATIONAL BACKGROUND Tertiary : Bachelor of Science in Business Administration Major in Financial Management University of Cebu – Banilad Campus Banilad, Cebu City June 2011 – March 2015 CHARACTER REFERENCES Roxanne Bayot Smartsourcing Property Management Trainer- Chrisalyne Mae Tibon ForwardBPO Supervisor-Team Leader- Denise Villanueva Smartsourcing Team Leader-