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GLADYS CLARE V. ALGABRE
Pulpogan, Consolacion, Cebu, Philippines
Mobile number:-
Email address:-Skype ID: claraclai
OBJECTIVES
I seek a job to pursue an enriching career and a healthy work environment where I can utilize my skills
and knowledge efficiently for organizational growth. Furthermore, I want to excel in this field with hard
work, perseverance, and dedication.
Key Qualifications:
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Proficient in customer service and property management
Strong communication and interpersonal skills
Detail-oriented with excellent organizational abilities
Adaptability to fast-paced environments and changing priorities
Solid problem-solving and critical thinking capabilities
Demonstrated capacity for teamwork and collaboration
PERSONAL INFORMATION:
Date of Birth: 1993 October 15
Citizenship: Filipino
Civil Status: Married
ATTENDED TRAININGS:
Certification: BOOKKEEPING WITH QUICKBOOKS
● Creating Invoice
● Bank Reconciliation
● Creating Bills
Certification: Social Media Manager
WORK HISTORY
Development Coordinator
MyOffshore Team
June 2023 - March 2024
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Monitor Pricelist of Lots
Loading and Lands on Runway
Monitoring land supply across active land estates on Runway
Sourcing land documentation (POS, Engineering Title Timeframes)
Preparing and releasing new stages via Runway
Monitor market movements such as discounts, rebates, and promotion
Regular review of Titles dates and Package Reviews on the website
Create a New Job at CBS
Create and Recreate Packages of House and Land
Design a Flyer
Generate PWCs or Contract
Release New Lots
Update the Sales Availability after the Price Update.
Virtual Assistant December 2019 - April 2023
Smartsourcing
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Processed Invoices
Assigned for Advertising and Marketing of the Property
Doing Onlist once the property is already advertised
Sending Appraisal Letter and Updating Sales Evaluation
Processed the cease advertising
Requesting utility connection
Ordering board and requesting board removal
Adding charges for professional photography
Adding New Tenants to the Property
Adding Property in PME
Updating the Bonds of the tenants
Updating Hot Listing Property
Sending Rent Increase Notice
Sending Lease Renewal
Creating Comparable Market Analysis
Coordinate Maintenance and Repair
Reference Check for Prospecting Clients
Sending Rent Arrears
Email Management
CUSTOMER SERVICE REPRESENTATIVE
Forward BPO (TAKINGYOUFORWARD INC,)
April 13, 2015- July 10, 2019.
● Manage large amounts of incoming calls and chat
● Doing outbound calls and call back for the customer to give updates on their
transaction.
● Promptly responded to customer’s queries thru calls, chats, and emails.
● Will send escalations through email to our head office to assist our customers.
● Will request account amendments.
● Will send some recommendations of our product to the customers via email.
● Resolve product or service problems by clarifying the customer's complaint.
● Open and maintain customer accounts by recording account information.
●Generate sales leads
● Provide accurate, valid, and complete information by using the right methods/tools
EDUCATIONAL BACKGROUND
Tertiary : Bachelor of Science in Business Administration Major in Financial Management
University of Cebu – Banilad Campus
Banilad, Cebu City
June 2011 – March 2015
CHARACTER REFERENCES
Roxanne Bayot
Smartsourcing
Property Management Trainer-
Chrisalyne Mae Tibon
ForwardBPO
Supervisor-Team Leader-
Denise Villanueva
Smartsourcing
Team Leader-
