Gladwell Njongeri

GLADWELL NJONGERI​ 13 Naivasha Road, Nairobi, Kenya | -​-| LinkedIn: www.linkedin.com/in/njongeri-njambi PROFESSIONAL SUMMARY Detail-oriented and tech-savvy Executive Assistant with 1 year of experience providing high-level administrative support to executives and businesses. Adept at calendar management, business correspondence, client relations, and task coordination. Proficient in MS Office, Google Workspace, CRM tools (Salesforce, HubSpot), and online research. A strong problem-solver with the ability to anticipate team needs and ensure smooth operations. Fluent in English and available to work U.S. business hours. SKILLS & CORE COMPETENCIES ✔ Executive Support: Managing complex calendars, travel arrangements, and confidential documents.​ ✔ Business Communication: Drafting professional emails, business correspondence, and reports.​ ✔ Client & Team Coordination: Ensuring smooth workflow and task delegation.​ ✔ CRM & Data Management: Skilled in Salesforce, HubSpot, and spreadsheet analysis.​ ✔ Technology & Tools: Proficient in MS Office Suite, Google Workspace, Slack, Zoom, and MS Teams.​ ✔ Problem-solving & Critical Thinking: Adapting quickly to challenges and providing effective solutions.​ ✔ Administrative Efficiency: Organizing files, scheduling meetings, and maintaining databases.​ ✔ Customer Service & Support: Managing client inquiries and delivering top-tier service. PROFESSIONAL EXPERIENCE Executive Assistant Tilisi Titans Soccer Academy – Limuru, Kenya​ Sept 2023 – Sept 2024 ●​ Provided high-level executive support by managing emails, scheduling meetings, and coordinating tasks. ●​ Drafted and responded to professional emails, ensuring timely communication with stakeholders. ●​ Used Google Workspace and MS Office Suite to streamline administrative workflows. ●​ Managed client databases and maintained high levels of confidentiality and accuracy. ●​ Adapted to diverse administrative tasks, supporting multiple projects efficiently. Customer Service Representative CCI Kenya​ Aug 2022 – Aug 2024 ●​ Managed day-to-day administrative tasks such as data entry, scheduling, and email correspondence. ●​ Acted as the primary communication point for clients, ensuring clear and timely responses. ●​ Conducted market research and data analysis to support business decisions. ●​ Resolved client issues efficiently, showcasing problem-solving skills and adaptability. EDUCATION Kabete National Polytechnic Diploma in Medical Engineering | Sept 2019 – July 2023 ●​ Developed technical proficiency with digital medical equipment, contributing to adaptability with various technologies. ALX Africa | Virtual Assistant Course (Ongoing) August 2024 ●​ Gained expertise in email and calendar management, business apps, and client communication. ADDITIONAL INFORMATION ●​ Available to work U.S. business hours (Pacific, Central, or Eastern Time). ●​ Experienced in handling confidential and sensitive information with discretion. ●​ Passionate about streamlining operations, improving efficiency, and supporting executives.