Gladimy Elveus

Gladimy Elveus AGENT OF BPO SUMMARY Autonomous, dynamic, and motivated, with a strong ability to learn and make decisions. Culturally sensitive and proficient in computing, I am ready to explore new and challenging roles SKILLS Trilingual Proficiency: Seamless communication across French, English, and Haitian Creole. • Medical Lexicon Expertise: In-depth command of healthcare-specific terminology. • Precision Interpretation: Dedicated to active listening and high-fidelity message delivery. • Cross-Cultural Competency: Acute awareness of cultural nuances and social sensitivities. • Strict Ethical Compliance: Unwavering commitment to HIPAA regulations and professional standards. • Composure Under Pressure: Proven ability to maintain focus and calm in emergency settings. • Information Retention: Advanced memory skills complemented by efficient note-taking techniques. • Vocal Clarity: Excellent articulation with professional tone modulation. • Professional Integrity: Thorough understanding of interpreter codes of ethics and industry protocols. LANGUAGES English: Fluent French: Fluent Haitian Creole: Native EDUCATION World English Institute (USA) 2015 – 2016 TOEFL in English Centre de Formation en Communication (ISNAC) 2012 – 2013 Communication (Journalist and Speaker) Go-on Institute 2006 – 2007 English Studies Collège Chrétien d’Haïti 2002 – 2009 Secondary school Collège Chrétien d’Haïti 1995 – 2002 Primary school PROFESSIONELS EXPERIENCES Flex Agent Customer services 2024 – 2025 -High-Volume Resolution: Managed a steady flow of inquiries concerning orders, payments, and technical troubleshooting.-Bilingual Client Relations: Delivered top -tier support in both English and French to a global customer base. -Customer Satisfaction Excellence: Consistently achieved a 95%+ satisfaction score by providing personalized solutions and active listening. -CRM Data Management: Diligently logged all client interactions and monitored ticketlifecycles to ensure 100% resolution. -Functional Collaboration: Liaised with logistics and sales departments to streamline the handling of escalated cases. Mentorship & Onboarding: Facilitated the integration of new hires by sharing best practices and operational insights. Prolific Survey Interviewer 2023 – 2024 -Handled a continuous stream of requests regarding transactions, shipping, and technical glitches. -Provided premium assistance to international clients using both French and English. -Maintained a satisfaction rating above 95% through empathetic engagement and tailored problem-solving. -Accurately recorded every user contact and tracked support cases to guarantee total closure. -Partnered with warehouse and commercial teams to optimize the processing of complex files. -Supported the transition of incoming team members by teaching core workflows and efficient methods. GLOBO Medical Interpreter, Legal, Court 2022 – 2024 -Delivered seamless, simultaneous, and consecutive interpretation for patients, healthcare practitioners, and legal professionals across English, French, and Haitian Creole. -Upheld the highest standards of discretion, strictly adhering to HIPAA mandates in clinical settings and judicial confidentiality protocols during legal proceedings. -Bridged communication gaps during complex medical protocols and legal hearings to guarantee patient comprehension, procedural fairness, and the protection of due process rights. -Leveraged a deep command of specialized medical jargon and legal terminology to ensure linguistic precision and integrity in both diverse clinical environments and courtroom settings. -Facilitated high-stakes interactions, including medical consultations, depositions, attorney-client interviews, and administrative hearings, ensuring neutral and accurate communication. GitLab Remote sales representative 2021 – 2022 -High-Conversion Pipeline Management: Managed a high volume of inbound leads and outbound inquiries, effectively qualifying prospects to drive revenue growth and sales opportunities. -Multilingual Business Development: Executed strategic sales outreach and client relations in English, French, and Haitian Creole to expand market reach across a global customer base. -Revenue & Satisfaction Excellence: Consistently exceeded sales targets and maintained a 95%+ client satisfaction rating by leveraging active listening to provide tailored product solutions. -CRM & Sales Operations: Expertly utilized CRM tools to track lead lifecycles, manage sales funnels, and ensure meticulous data integrity for 100% follow-up accuracy. -Strategic Cross-Functional Alignment: Collaborated with marketing and logistics teams to optimize the sales process and accelerate the closing of high-value escalated deals. -Sales Mentorship & Coaching: Spearheaded the onboarding of new sales hires, sharing highperformance techniques and best practices to reduce ramp-up time and boost team productivity.