Gladess Joy Padasay
To be able to provide excellent and exceptional communication skills giving
administrative support and customer service to clients.
Experience
July 2025- December 2025
MadeHome with Aidan Haran | Executive Assistant
Education-
Certification in Australia
Early Childhood Education and Care
Certification III
Imagine Education in Gold Coast
2012 - 2016
College Level
Bukidnon State University ( Government
Scholar)
Bachelor of Secondary Education Major
in Social Studies
2008 - 2021
Secondary Level
Sto.Tomas National High School
Expertise
Email and chat communication
Property Market Analysis
Followed a template response and handled questions and objections
Emailed the agent and clients regarding properties
Posting rental apartments in RentHop, Craigslist, and Zillow
Sourced information on an available apartment
Managed basic conversation in handling the agent's concern
Addressed general inquiries and coordinated transactions with Slack
April 2023 - March 2025
Beach Cafe in Surfers in Australia | Restaurant Supervisor
March 2022- February 2023
Rocket Station| Virtual Assistant
● Real estate cold caller and appointment setter
Follow a script-driven call flow and handle questions and objections
Gauge seller motivation
Input data into a Podio (CRM) form
Real estate admin assistant
Source leads and perform skip tracing
Emailed the agent and clients regarding properties
● Basic social media admin
Set up accounts for Facebook, Twitter, Instagram, and LinkedIn
Create and post content with and without Hootsuite
Perform basic graphic design using Canva
● Property management customer service
Manage basic maintenance work orders
Address general inquiries and coordinate transactions via phone and email
August 2021 - April 2022
Concentrix | Technical Service Representative ( Cricket )
Leads sourcing
Worked to resolve complaints, problems, or questions
Basic Property Management
administration
Assisted customers in identifying issues and explained solutions to restore service
Social Media Management
Seller lead Management
Licenses/Certification
Board Licensure Examination for
Teachers Passer - 2016
Business Virtual Assistant Training
for Pineapple Staffing - 2022
Configured hardware, devices, and software to resolve service issues
Promoted available products and services to customers during service, account
management and order calls
Assisted customers by listening closely, finding solutions to problems, and
making recommendations based on extensive product knowledge
Received the “Top Performer” award for the 4th quarter of 2021
November 2016 - March 2018
VXI Global Holdings | Cust. Service Representative (Ubereats )
Worked to resolve issues, concerns and problems of the customer
Assisted customers in placing an order and doing a follow up for the delivery
Processed orders, credits, and returns
Assisted delivery partners with the adjustment for their payment
Tools
Language
English
