Gladdyn

Gladdyn Mendros WORK EXPERIENCE CONTACT ME Quezon City, Metro Manila-- EDUCATION Bachelor of Science in Customs Administration Philippne Maritime Institue- SKILLS Shipment planning Transportation logistics Customs clearance Customs documentation Export services Confident in MS Word, MS Outlook, MS Excel and MS PowerPoint. Familiar with Google Suite (Docs, Calendar, Drive, Gmail, Hangouts & Meet) Skilled at communicating. Able to relate to people from a range of cultures and backgrounds. Polite, patient and helpful. Firm when dealing with people. Skilled at analyzing information and solving problems. Good at planning. Responsible. Observant, with an eye for detail. PROFESSIONAL SUMMARY More than a year of experience in export shipment and almost 6 years of Customer Service. Export Coodinator TransWorld International Logistics - Kept in regular contact with delivery drivers to maintain updated on order statuses and promptly communicate to client in case of any shipment delays. Directed daily operations to achieve maximum efficiency and productivity. Scheduled transportation of outgoing goods to meet client requirements. Obtained, inspected and prepared documentation to effectively meet customs requirements and compliance with overseas regulations. Utilized e-commerce, internet technology and satellite systems to enable real-time tracking of goods, relaying information to clients as required. Precisely and thoroughly completed tariff classifications, audit documentation, customs declarations and associated documentation. Calculated and paid required customs duty and VAT fees, invoicing shippers efficiently to retrieve appropriate funds. Selected carriers according to specific client requirements, arranging costeffective, timely transport provisions. Prepared accurate, appropriate documentation for export shipments for destination and origin countries. Avoided fees, error and delay of shipments through meticulous attention to detail in classification and certification processes. Communicated professionally with customs authorities and importing country officer to effectively progress freight movement. Customer Service Representative Telephilippines, Inc. - Kept organized calendar and set up new appointments for field personnel resolving issues. Listened to individual complaints with open mind and asked detailed questions to understand issues. Kept detailed records of customer interactions for future reference. Monitored email to promptly collect and respond to complaints. Stayed current on policies, procedures and standards to offer optimal support. Handled high-volume telephone calls to address and resolve customer queries. Processed refunds, exchanges and service requests for customers. Executed complete sales cycle process from prospecting leads through contract negotiations and close. Customer Service Representative Afni Philippines - Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Asked customers targeted questions throughout troubleshooting to determine smart solutions. Provided clear and concise step-by-step technical support.