Gizelle Geonzon

I’ve been working as a Special Project Staff in the support office of a lending company for over three years now. In this role, I help make sure that the day-to-day operations of our micro-branches across the Philippines run smoothly. I work closely with branch personnel and act as a go-to support for concerns related to transactions, systems, and data accuracy.

A big part of my job is assisting secretaries, cashiers, and tellers whenever they encounter issues with their transactions or reports. I guide them through proper procedures, help verify entries, and correct discrepancies when needed. Since branch operations can be fast-paced and time-sensitive, I’ve learned how to respond quickly, communicate clearly, and offer practical solutions that help avoid delays and minimize errors.

On a daily basis, I work extensively with Google Sheets and Microsoft Excel for tracking, reporting, and managing data. I’m comfortable using formulas, data validations, and structured spreadsheets to support operational needs. I also use UltraViewer to provide remote assistance, which allows me to troubleshoot spreadsheet or system issues in real time. In addition, I work with QuickBooks Enterprise for financial recording and monitoring, giving me hands-on experience with accounting processes and transaction reconciliation.

Being part of a centralized support office has exposed me to different departments and allowed me to coordinate with branches nationwide. Through this experience, I’ve developed strong organizational skills, attention to detail, and a sense of responsibility when handling confidential financial information. I’m used to juggling multiple tasks, meeting deadlines, and adjusting to new procedures or system updates as needed.

Overall, my background is rooted in administrative support, financial operations, and remote coordination. I take pride in being dependable, organized, and proactive in my work. I genuinely enjoy helping teams solve problems and work more efficiently, and my goal is to continue providing reliable support while contributing positively to any organization I’m part of.