Giulia Rocha Lima

GR GIULIA ROCHA LIMA-| +55 - | Ponta Grossa PR Professional Summary Dynamic and results-driven professional with proven experience in sales support, customer service, and administrative assistance in fast-paced environments. Skilled in supporting sales teams, managing client relationships, and coordinating daily office operations with efficiency and attention to detail. Passionate about marketing and global business strategies, with a strong desire to contribute to business development and organizational growth. Fluent in Portuguese and English, with excellent cross-cultural communication skills. Highly organized, adaptable, and proactive, with a strong work ethic, quick learning ability, and a collaborative mindset. Skills Self-management Problem-solving Clear communication Adaptability Proactivity Microsoft Office proficiency Multitasking Customer success strategies Communication skills Team collaboration Calendar management CRM expertise Customer service excellence Task prioritization File management Verbal and written communication Time management Attention to detail Marketing support Business administration expertise Work Experience Extra Green Cleaning Services | Washington, DC Virtual Assistant 01/2025 - Current Streamlined day-to-day operations through comprehensive virtual administrative support. Organized and managed virtual files, documents, and data for efficient retrieval. Coordinated schedules based on client needs to maximize productivity. Facilitated effective virtual communication via email and meetings. Served as central point of contact for all internal and external communications. Managed executive calendars, scheduling appointments across various time zones. Created, edited, and proofread documents, presentations, and reports for clarity. Recorded and distributed meeting minutes to ensure follow-up on action items. CBRE Limited Canada-Commercial Real State Services | Kitchener, ON Administrative Assistant 10/2023 - 02/2024 Managed listing documents and facilitated signature collection for timely processing. Posted listings on MLS based on document information, ensuring accuracy. Updated and amended MLS listings according to document changes. Assisted with administrative tasks such as research and spreadsheet management. Answered and routed calls to appropriate personnel and voicemails efficiently. Handled incoming mail, faxes, and forwarded correspondence to designated recipients. Coordinated daily pick-up and delivery of documents via email, mail, or courier services. Provided comprehensive administrative support, including meeting scheduling and room preparation. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion. Created spreadsheets in Microsoft Excel for record-keeping and reporting. Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality. Facilitated communication between different departments within the organization. Handled confidential documents in an organized fashion according to established protocol. Winners Merchants Int'I L.P | Kitchener, ON Coordinator 09/2022 - 09/2023 Customer experience practices with internal and external customers; Assisting in coordinating and executing the smooth and timely movement of merchandise from the backroom to the sales floor, while maintaining floor operational standards and merchandise presentation standards; Providing direction and support in communication to drive sales and improve merchandising processes; Providing weekly updates on objectives and identifying any issues or opportunities pertaining to merchandising processes and the sales floor; Review weekly merchandise announcements and support in the communication of change to merchandise presentation, fashion trends, ads, events, etc; Training and development of Associates in merchandise presentation standards and customer service; Being part of the Loss prevention committee to identify trends and insights, and provide solutions regarding matters of risk within the areas of Loss Prevention, providing solutions and sharing best practices; Improving the store to be more customer appealing. Facilitated communication between different departments in order to resolve issues quickly. Managed day-to-day operations of the department including scheduling tasks and assigning duties. Resolved customer complaints in a timely manner while upholding company standards. Organized team events to promote a positive work environment. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Delegated work to staff, setting priorities and goals. Recommended solutions related to staffing issues and proposed procedural changes to managers. P&b World Forest | Brazil Administrative Assistant and Export Assistant 11/2020 - 06/2022 Assisted in managing entire export process, including contract and invoice issuance. Issued and dispatched shipping documents to customers, suppliers, and service providers. Requested freight quotes and confirmed bookings with shipping companies. Collaborated with logistics operators and customs officials to plan and track shipments. Ensured accuracy in preparing necessary export/import documentation and supported logistics insurance processing. Conducted research on various topics as directed by management. Entered data into spreadsheets using Microsoft Excel or similar software. Discussed detailed port information with importers and exporters. Asia Shipping Integrated Logistics | Brazil Inside Sales 09/2018 - 04/2020 Achieved significant sales growth in international and domestic freight across air, sea, and road logistics. Integrated commercial team to support logistics consultants for customer service in Brazil and abroad. Established contact with international agents and partners to enhance operational collaboration. Negotiated and secured contracts, ensuring integration into global system (Cargo Wise 1). Resolved client inquiries and complaints promptly, maintaining high satisfaction levels. Provided comprehensive after-sales support while adhering to company policies. Conducted commercial monitoring of shipments and verified documentation accuracy. Prepared weekly sales reports detailing profits and losses for management evaluation. Education Uninter International University Centre | Curitiba, PR MBA in Marketing, Strategy, and Innovation 01/2022 Positivo University | Curitiba, PR Bachelor of Science in International Business 01/2019 Courses • Customer Success – Sebrae – 2025 • People Management – Sebrae – 2025 Websites, Portfolios, Profiles https://www.linkedin.com/in/giulia-rocha-lima/ References Camille Salina, +1 -,- Languages Portuguese, Native English, Fluent Spanish, Basic Other Experiences Work abroad in Canada, Kitchener, ON, Canada, 01/01/22, 12/01/24 Cultural Exchange - Canada, Miramichi, NB, Canada, 01/01/17, 12/31/17 Languages Portuguese: First Language English: Proficient (C2) C2 Spanish: Beginner Career Objective Motivated professional seeking remote opportunities with international companies operating in English-speaking environments. Based in Brazil with dual citizenship (Brazilian and Luxembourgish), offering flexibility for remote collaboration across multiple time zones. A1