Gisselle Perera

GISSELLE PERERA - •-• Campeche, México Professional Experience Verification Specialist October 2022 – Present Mitratech Processed employment and education verifications via phone calls, fax and emails. Provided service to third-party verifiers and applicants. Web research. Analyzed data collected from applicants and evaluated its applicability. Underwriter February 2021 – September 2022 Alinsco Insurance Validated the necessary paperwork required to have the insurance policy acquired by the client in order. Classified the different requirements and missing documents to complete the policy underwriting process. Agent Support Alinsco Insurance Assisted with live calls and handled over 100 live chat messages per day. Walked through the policies with the agent sales to handle customers' inquiries. Reviewed +500 policies weekly and collaborated with different administrative workflows for the policy service needs. Customer Service and Payments Alinsco Insurance Assisted over 90 to 100 calls per day. Solved customers' doubts about their policies such as cancellations, discounts, processing payments, billing history, and different endorsements. First Notice of Loss Alinsco Insurance Collected information from parties in the process of filing a claim for a vehicle accident, following a specific form to gather the necessary information and optimize the process for the resolution of their case through active listening, attention to detail and empathy. Administrative Assistant February 2021 – September 2022 Xail Elementary School Supported teachers, students, parents and tutors about classes, administrative processes and general information. Assisted the elementary school principal to help organize documents for teachers, put together tracking guides and reorganize information coming from different sources. GISSELLE PERERA - •-• Campeche, México Professional Experience Teacher - Culture and Communication May 2018 – February 2021 Guadalupe Victoria University Taught classes at the Educational Psychology University. Organized class sessions, updated the communication theory program, and supervised projects. Attended ongoing training to improve teaching skills. Performed administrative processes to follow up on student learning. I administered tests. Maintained contact with the administrative area of the school to give reports. Community Manager January 2018 – May 2018 Invisible Marketing Agency Social media management, customer service, and content writer for small and local companies. Organized monthly reports taking into account publications and their reach, number of publications, how they can be improved and ideas for improvement. Education Bachelors Degree in Social Work Graduated: Agust 2015 Instituto Campechano – Campeche, México. Skills • • • • • • • • • • • Internet Research Data Entry Customer Service skills Translations Email Management Inbound and Outbound Calls Proactive Communication Skills Database Management Google Workspace Willingness to learn • • • • • • • • • • Detail Oriented Flexible Team Player Motivated Time Management Active listening Responsible Organized Decision Making Problem Solving