Giselle Rayos

GISELLE B. RAYOS 1867 Saperia St. Calumpang, Binangonan, Rizal Philippines-/--CAREER OBJECTIVE: Hardworking professional with 7-years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Customer Service Supervisor in a Retail Industry, assisting customer concerns beyond tasks assigned. Delivering excellence by training Customer Service Assistance and developing their skills in providing Excellent Service. Assist Marketing Department in Community Service, and other work assignment given by the Branch Manager. Skilled in engaging patiently when dealing with customer complaints, answering queries wether from customer or other departments and fully assisting them for a satisfactory result. WORK EXPERIENCE: Counter Supervisor/Customer Service Supervisor Major Shopping Management Corporation SM Megamall Dec. 10, 2015 - Present Customer Service Reperesentative Teleperformance Greenfield District July 15, 2015 - Aug. 13, 2015 Assistant Restaurant Manager Cainta Connection Food Exchange Inc. Jollibee Cainta Parola Aug. 23, 2011 -April 30, 2015 Barista Coffee Bean and Tea Leaf Doha, Qatar Sept. 24, 2008-Oct. 15, 2010 Part time Employee T.G.I.Fridays Galleria Oct. 9, 2007-Mar. 9, 2008 Practicum Training T.G.I.Fridays Galleria July 16 to Aug. 29, 2007 Practicum Training Richmonde Hotel April 10 to June 1, 2007 EDUCATIONAL BACKGROUND: University of Santo Tomas Bachelor of Science in Hotel and Restaurant Management Manila, Philippines AY- Binangonan Catholic College Secondary Level Binangonan, Rizal SY- Pipindan Elementary School Primary Level Binangonan, Rizal SY- SKILLS AND INTEREST: Language Skills: English Computer Skills: Microsoft(word,excel,ppt.), PERSONAL INFORMATION: SEX: Female HEIGHT: 5’4” CITIZENSHIP: Filipino CIVIL STATUS: Single DATE OF BIRTH: Dec. 11, 1987 PLACE OF BIRTH: Pipindan, Binangonan, Rizal RELIGION: Roman Catholic CHARACTER REFERENCES: Katherine Felipe HR- Tess C. Santiago Admin Assistant: Jollibee- Melody Bolado Restaurant Manager:Jollibee- I hereby certify that the above information is true and correct to the best of my knowledge and belief. GISELLE B. RAYOS