GISELLE B. RAYOS
1867 Saperia St.
Calumpang, Binangonan, Rizal
Philippines-/--CAREER OBJECTIVE:
Hardworking professional with 7-years of experience and
a proven knowledge of conflict resolution, customer
communications, and customer satisfaction.
Customer Service Supervisor in a Retail Industry, assisting customer concerns beyond tasks assigned.
Delivering excellence by training Customer Service Assistance and developing their skills in providing
Excellent Service. Assist Marketing Department in Community Service, and other work assignment given
by the Branch Manager.
Skilled in engaging patiently when dealing with customer complaints, answering queries wether from
customer or other departments and fully assisting them for a satisfactory result.
WORK EXPERIENCE:
Counter Supervisor/Customer Service Supervisor
Major Shopping Management Corporation
SM Megamall
Dec. 10, 2015 - Present
Customer Service Reperesentative
Teleperformance
Greenfield District
July 15, 2015 - Aug. 13, 2015
Assistant Restaurant Manager
Cainta Connection Food Exchange Inc.
Jollibee Cainta Parola
Aug. 23, 2011 -April 30, 2015
Barista
Coffee Bean and Tea Leaf
Doha, Qatar
Sept. 24, 2008-Oct. 15, 2010
Part time Employee
T.G.I.Fridays Galleria
Oct. 9, 2007-Mar. 9, 2008
Practicum Training
T.G.I.Fridays Galleria
July 16 to Aug. 29, 2007
Practicum Training
Richmonde Hotel
April 10 to June 1, 2007
EDUCATIONAL BACKGROUND:
University of Santo Tomas
Bachelor of Science in Hotel
and Restaurant Management
Manila, Philippines
AY-
Binangonan Catholic College
Secondary Level
Binangonan, Rizal
SY-
Pipindan Elementary School
Primary Level
Binangonan, Rizal
SY-
SKILLS AND INTEREST:
Language Skills: English
Computer Skills: Microsoft(word,excel,ppt.),
PERSONAL INFORMATION:
SEX: Female
HEIGHT: 5’4”
CITIZENSHIP: Filipino
CIVIL STATUS: Single
DATE OF BIRTH: Dec. 11, 1987
PLACE OF BIRTH: Pipindan, Binangonan, Rizal
RELIGION: Roman Catholic
CHARACTER REFERENCES:
Katherine Felipe
HR-
Tess C. Santiago
Admin Assistant: Jollibee-
Melody Bolado
Restaurant Manager:Jollibee-
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
GISELLE B. RAYOS