Giselle Bacsa
EXPERIENCE
Intelenet Global Services, Taguig
— Business Banker
APRIL 2016 – OCTOBER 2017
- 1 year & 6 months as phone & e-mail customer support
- Handled inquiries and concerns (customer deposits, withdrawals, transactions, problem solving or evaluating customers' eligibility and financial need for loans and grants) in order to eliminate the need for clients to travel to the bank in person
- Use of myriad systems (Full serve, KIT etc.) to provide assistance
Teletech, Makati
— Billing Specialist
NOVEMBER 2012 – February 2014
- 2 years as phone & e-mail customer support
- Oversee and performed all types of telecom billing functions and ensuring billing is accurate and goes out each month on time
- Basic device troubleshooting
- Scheduling technician appointment
- CRM tool (Oracle; Siebel) usage, to assist customers
RMH Teleservices Asia Pacific, Manila
— Customer Support
JULY 2011 - OCTOBER 2012
- 1 year as phone customer support
- Handled customer complaints and maintained customer records by updating their account information. Recommended potential products and services to suit the customer's needs
- Use of innumerable systems to assist customers
- Basic device troubleshooting
EDUCATION
EARIST, Sta. Mesa Manila
— College (2 years-No Degree)
JUNE 2008 - APRIL 2010
Signal Village National High School, Taguig
— High School Diploma
JUNE 2004 - MARCH 2008
Tenement Elementary School, Taguig
— Elementary Diploma
JUNE 1998 - MARCH 2004
(--
SKILLS
Customer Service (Phone & E-mail)
CRM Tools (Oracle; Siebel, Full serve)
Google Drive
MS Office
E-mail Management
Workplace Communication Tools (Slack, Zoom & Skype)
Social Media Management (Facebook)
LANGUAGES
Filipino, English
