Giselle Arroyo Crivelli

GI S E L L E A R R O Y O CRI VELLI KEY ACCOUNT MANAGER W O R K E X P E R IE N C E C O N TA C T S - giselle.arroyocrivelli@outlook. es 9 Nicolas Bravo, Nezahualcoyotl, Mexico State, 57940, Mexico ABOUT M E A s an experienced Scientist, I am deeply passionate about exploring new environments and cultures, constantly seeking to challenge myself and grow. M y dynamic approach to driving change is matched by my fervent desire to forge meaningful connections and craft welcoming spaces tailored to individual needs and expectations. M y professional foundation is built upon a robust analytical skill set, complemented by my innate ability to think creatively and solve problems under pressure. I have honed my expertise in diverse, complex, and multicultural settings, consistently surpassing established metrics. M y proficiency in English is a testament to my outstanding communication abilities, which are crucial in elevating customer satisfaction, fostering trust, and expanding networks. With a focus on excellence and a commitment to continuous improvement, I am dedicated to achieving and exceeding goals through collaboration and innovation. L IN K S LinkedIn: https://www.linkedin.com/i n/giselle-arroyo-crivelli/ S K IL L S Analytical & Problem Solving Communication Team Management Stakeholder Engagement K e y A c c o u n t M a n a g e r , D a t a C R M , B o g o t a , Colombia Jun 2025 – Present • Sales management, scheduling and conducting sales meetings, programming demos, and closing consultative sales. • Management of communication channels with prospects , including online chat, WhatsApp, email and phone. • Establishing strategic alliances with partners to develop projects tailored to client needs. G u e s t S e r v i c e s A g e nt, O bi e t t i v o Tropici, P e s c h i e r a de l Garda, Italy Mar 2024 – Nov 2024 • Delivered comprehensive guest information on resort amenities, services, entertainment, and local attractions in Peschiera del Garda, Lago de Garda, and the Verona province. • Resolved guest issues pertaining to accommodations, events, billing, and reservations efficiently. • Fostered collaborative relationships with housekeeping, maintenance, culinary, entertainment, and transportation departments to enhance guest experience. R e s e a r c h A s s i s t a nt, M o b i L a b Di S S G e A , Unipd, Pa du a , Italy Jun 2023 - Nov 2023 • Led the development of an integrated mixed-method database aimed at sustainability in slow tourism and transportation, emphasizing carbon footprint minimization and sustainable mobility research. • Pioneered enhancements in Customer Journey Experiences, aligning mobility models with E U policies to foster sustainable service growth in slow tourism sectors. Project M a n a g e r , N a t u r a y E c o s i s t e m a s M e x i c a n o s , S e l v a L a c a n d o n a and M e x i c o City Sep 2019 - A u g 2021 • Led a transformative sustainable development initiative, empowering 800+ beneficiaries across three municipalities through educational outreach and green business practices. • Championed AGILE methodology adoption, enhancing flexibility and maintaining critical environmental projects amidst COVID-19 challenges. • Implemented cutting-edge resource management tactics, significantly cutting GHG emissions and advancing the organization's sustainability objectives. F i e l d S pe c i a l i s t, N a t u r a y E c o s i s t e m a s M e x i c a n o s , S e l v a L a c a n d o n a and M e x i c o City Nov 2016 - A u g 2019 • Successfully expanded project outreach to 16 communities by expertly facilitating stakeholder negotiations, resulting in a high approval rate and showcasing outstanding stakeholder engagement and 21st-century skills. • Delivered comprehensive training in capacity building, focusing on literacy, ICT usage, biodiversity, climate change mitigation, ecotourism strategies, and support for community-based organizational models, securing high approval ratings from donors, local authorities, and stakeholders. Project A s s i s t a nt, E n v i r o n m e n t a l P r o t e c t i o n A g e n c y , B e n i t o Juárez I n t er na tion a l Airport, M e x i c o City A u g 2014 - Feb 2015 • Spearheaded H S S E and Energy Efficiency certification processes, achieving sustainability goals through detailed environmental impact evaluations and strategic ecological programs. • Directed two company-wide green initiatives, focusing on ecological footprint reduction, waste management, and biodiversity conservation, by actively engaging with stakeholders. First S t a g e R e s e a r c h e r , M o u n t a i n E c o s y s t e m L a bo r a t or y , S c i e n c e s Faculty, M e x i c o City Jan 2014 - Feb 2017 • Spearheaded a citizen science initiative for water quality surveillance in Mexico City's Magdalena River, fostering community engagement and data-driven policy-making. • Forged strategic alliances with governmental bodies, industry leaders, local communities, and scientific experts to establish a robust monitoring network, enhancing stakeholder empowerment. • Championed community-centric environmental research with an emphasis on sustainable ecosystem management, underscoring a dedication to collaborative sustainability endeavors. Microsoft 365 Google Workspace E D U C AT I O N M a s t e r ' s d e g r e e in L o c a l D e v e l o p m e n t , Un i v e r s i t à d e g l i S t u d i di Padova, P a d u a Italy 2023 LAN GUAGES • Specialized in Sustainable Development Strategies with a focus on Stakeholder Engagement Spanish • Experienced in addressing poverty through Organizational Anthropology English Italian French • Proficient in Mixed Methods Research Techniques B a c h e l o r ' s d e g r e e in s c i e n c e , B i o l o g y , U n i v e r s i d a d N a c i o n a l A u t ó n o m a de M é x i c o , M e x i c o City 2017 • Specialized in biodiversity conservation, climate change mitigation, and sustainable economic strategies. • Experienced in engaging with multicultural populations for natural resource management and conducting field research. REFEREN CES Room Division Manager Andrea Engel Parc Hotels Peschiera del Garda T:- Head of Entertainment Francesco Fiorellini Obiettivo Tropici T:- Master of Siences Verónica Aguilar Zamora Departamento de Ecología y Recursos Naturales, Facultad de Ciencias E: veronica.aguilar@ciencias. unam.mx E X TR A C U R R IC U L A R A C TIV ITIE S Volunteer, C u c i n e E c o n o m i c h e P o p o l a r i , P a d u a Jul 2023 – Dec 2024 Facilitated and provided access to essential services for homeless individuals at the city of Padua's soup kitchen, ensuring they received necessary support and resources. E v e n t Planner, R e d d e J ó v e n e s A m bi e n t a l i s t a s , M e x i c o City May 2020 - A u g 2021 Networking for activism, inclussion of minorities, and implementation of sociocracy for organizations. Planning and implementing online events during COVID-19 pandemics H O B B IE S Enjoy Schutzhund/IGP training, hiking, folk dancing, discovering ethnic cuisines, and literature, showcasing a commitment to cultural diversity and an active lifestyle