Gisele Abizeye Haguma

I’m a dedicated and empathetic Customer Support Specialist with over five years of experience helping companies build stronger relationships with their customers. I specialize in delivering thoughtful, efficient, and data-informed support that not only solves problems but also improves the overall customer experience.

Throughout my career, I’ve worked with fast-paced and remote teams across industries, handling high volumes of inquiries through chat, email, and phone. In my current role, I support customers by resolving issues, managing product questions, and guiding them through their purchasing journey with patience and clarity. I consistently meet or exceed performance metrics, and I take pride in turning even the most challenging interactions into positive experiences.

I also have strong experience using CRM tools like Salesforce and Gorgias to keep customer records accurate and up to date. I believe that good support goes hand-in-hand with good systems, so I often contribute to improving workflows, documenting internal processes, and identifying trends that help reduce friction for both customers and the team.

One of my strengths is my ability to communicate clearly and calmly, even under pressure. Whether I’m helping someone troubleshoot an issue or offering proactive tips based on their past behavior, my goal is always to leave the customer feeling valued and supported. I’m also a quick learner and adaptable team player equally comfortable working independently or collaborating with cross-functional teams to hit shared goals.

I thrive in environments that value empathy, efficiency, and continuous improvement. I see every interaction as an opportunity to build trust, and I bring a positive attitude to each day. Outside of work, I enjoy exploring digital tools, learning new languages, and finding creative ways to connect with people online.

If you're looking for a support specialist who brings both heart and structure to customer care, I’d love to be part of your team. I bring proven experience, a passion for helping others, and the organizational skills needed to support customers and contribute to company growth.