Girraj Sharma

GIRRAJ SHARMA Vidhyadhar nagar, Jaipur : -, -- To work in a dynamic and growth stimulation environment which provides ample opportunities to utilize and enhance my skills and utilize my conceptual and theoretical knowledge, which I have gained at my institution with practical, organizational experience in my chosen field for my personal growth as well as for the growth of the organization. EXPERIENCE  Teleperformance. Designation – Customer Support Executive (July 2022 – Currently working) Clients: Amazon (North America) Roles and responsibilities:  • Customer chat support. • Providing relevant solutions to customers for their problems of retail shopping, deliveries and services on amazon.com Mattsenkumar Services Pvt. Ltd. Designation - Catalog Category Analyst (APRIL 2021 – FEB 2022) Clients: Amazon India Pvt. Ltd. Roles and responsibilities:  • Doing categorization of products according to some technical guidelines of amazon. • Audit the quality of products. Pinkcity Telecom Pvt. Ltd. Designation - Project Co-Ordinator (MAY 2019 – FEB 2021) Clients: Reliance Jio Infocom Ltd. Project description: Pinkcity Telecom Private Limited is a Private incorporated on 18 November 2004. It is classified as a Non-govt company and is registered at the Registrar of Companies, Jaipur. [Production of radio and television programs, whether or not combined with broadcasting, 1 is classified under class 9213.] Roles and responsibilities : • I was a part of Incident Management, Request Management, Problem Management, Change Management, and Service Control. • Involved in RRH swap (40w to 80w and 80w to 160w) for making the network better and increasing the coverage area. • Responsible for coordinating among different onsite teams & members via call & remote support. • Preparing reports and analyses of sites completed by field engineers. • Done ATP 11A and 11B for sites. Analysis of photos and serial approval of f RRH and approve them for completion of sites. • Have experience in warehousing material MIN and MRN process. • Worked on Process Improvement Planning and Quality Audit for Team. EDUCATION July 2017 JAIPUR ENGINEERING COLLEGE B.Tech (Engineering in Electronics & Communications) MAY 2010 10th Board of Secondary Education of Rajasthan JUNE 2012 12th Board of Secondary Education of Rajasthan TRAINING:  Organization: RRVPNL (Rajasthan Rajya Vidyut Prasaran Nigam Limited) SCADA, Jaipur Duration EXTRACURRICULAR CURRICULAR ACTIVITIES AND ACHIEVEMENTS  Participated in Texas Instruments India Analog Maker Competition at college FUNCTIONAL & TECHNICAL SKILLS  Siteforge software by Jioconnect.  Hands-on experience on MS Excel, MS Word, PowerPoint, and Windows 10/8/7/XP  Microsoft Office 2007/2013/2016  C, C++, Core JAVA 2 STRENGHTS     Self-motivated and highly professional with the ability to lead and take ownership and responsibility Adaptable and flexible to business demands Fast learner, energetic and enthusiastic     A desire to learn and improve skills and knowledge Ability to multi-task, work under pressure and to tight deadlines Strong organizational and planning skills Positive ‘can-do’ attitude Team player PERSONAL DETAILS  Father’s Name : Mr. Manmohan Sharma  Date of Birth : 08th Nov. 1996  Marital Status : Married  Spouse Name : Aarti Sharma  Language Known : Hindi, English  Hobbies : Singing, sketching and making portraits. DECLARATION I hereby declare that all the information furnished above is true and genuine to the best of my knowledge. Place: Jaipur Girraj Sharma 3