Girly Decendario Estacio

Estacio, Girly D. TECHNICAL SUPPORT REPRESENTATIVE CUSTOMER SERVICE REPRESENTATIVE BUSINESS PROCESS DELIVERY ASSOCIATE CONTACT--live:.cid.3c-cab0d9 http://www.linkedin.com/in/girlyestacio5138 Purok 3, Hda. Parnaso, Barangay Cubay, La Carlota City, Negros Occidental, Philippines 6130 EXPERTISE • Chat Support • Email Support • Customer Service • Tech Support • Data Entry EDUCATION- Bachelor in Secondary Education Major in Mathematics La Carlota City College La Carlota City, Negros Occidental- Doña Hortencia Salas Benedicto National High School La Carlota City, Negros Occidental- La Carlota North Elementary School La Carlota City, Negros Occidental REFERENCE Judy Jane T. Adlawan Junior HR Analyst Accenture Incorporated --Edarlie Ken Abarquez BARK - QA Retention-- PROFILE Experienced BPO Professional with a proven track record in customer service and communication. I am confident that I can provide excellent service to the customers and best support to the growing needs of the company. EXPERIENCE Accenture, Incorporated Level 13 – Business Process Delivery Associate January 2015 – April 2016 Number Portability Processor/Processing Doing online task wherein system can transfer the telephone numbers of clients from the US without changing their numbers from one telecom carrier to another. Teletech Customer Care Management Asiana 1 – Pasay City 1300 Customer Service Representative April 2016 – September 2016 Handles inbound and outbound calls regarding eligibility, benefits and billing of insured members of a California-based health insurance company. Drafts and sends official letters via mail, e-mail and fax to policy holders and providers (Doctors, Nurses and Hospitals). Views and discusses claims information to policy holders. Teletech Customer Care Management Bacolod Technical Support Representative November 2016 – May 2018 Handles Inbound Calls from Australian/Aussie Customer regarding there ADSL (Asymmetric Digital Subscriber Line) Connection. Dealing with customers’ concern regarding their points upon purchasing an item via online or at the store. Later on handling calls as a customer service representative.