Girlie Callo Rarama

Girlie Rarama 56 Ilang-ilang St., Bilusa Bolton Isla, Davao City, Philippines 8000 Contact No.: - Email:- OBJECTIVE To work with a reputed organization in a position where I can develop and utilize my versatile skill set, add demanded value to the organization I work for and thus to prove my worth. SKILLS • Good Customer service and Communication skills • Technical Skills: Basic Network troubleshooting, Basic computer repair andTroubleshooting • Has the ability to work as part of a team and on own initiative • Serves customers by selling products; meeting customer needs. EMPLOYMENT HISTORY Tassway Distribution Group Account Manager – May 2014 – Present Tassway is a Sydney based supplier for Childcare, Hospitality, Community Services & many other industries with a wide range of products from Protective Wear to disposables & First Aid & workplace safety products. My tasks are: -Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements -Chalking out or improve operational systems, processes and best practices that guarantee organizational well-being Purchase materials, plan inventory and ensure warehouse efficiency -Contribute towards the achievement of company’s strategic and operational objectives -Examine financial data/statements and use them to improve profitability -Perform quality controls and monitor production KPI’s -Recruit, train, supervise and appraise human resources -Cater to clients’ or personnel’s concerns Skype is our means of communication and Microsoft outlook for emails and appointments, excel sheet for sales inventory and attendance, etc. Keller Williams Realty Real Estate VA – January 2014 – Present - Contact potential customers by phone to explain products, services and purchase information about properties for sale. Use customer information -- for example, name, address and telephone number -- from a computerized database to initiate cold calls and deliver a scripted sales talk in order to persuade the customer to attend a meeting to discuss sales options for a timeshare opportunity or property. - Manage database of over 9,000 contacts, keep information upto-date, set up & execute appropriate follow-up plans - Research, design & create “touch” campaigns that are tailored to strategically categorized databases - Gather farm data to send to farm prospects in a monthly update (email & snail mail) - Create marketing materials, including: business proposals, blogs, listing booklets, farm postcards, flyers, emails, post-it notes, sports magnets & brochures - Manage team website & social media pages (Facebook, Twitter, Pinterest, LinkedIn, Google+, YouTube) - Create & continuously update a comprehensive office resource manual for all administrative tasks - Extensive knowledge of the following programs: Top Producer 8i, Constant Contact, KWLS, Northstar MLS, Infosparks, Word Press, Adobe,Active Rain, Mojo, Facebook, Pinterest, Twitter, LinkedIn, Google+, Outlook, Excel, Word, & PowerPoint Red Door Recruiting Helpdesk Supervisor – October 2012 – November 2013 - Supervised and monitor helpdesk team to ensure the quality and productivity are met on daily basis. Make daily reports and coordinating with the upper management for daily progress and issues. Conduct training for incoming helpdesk agents. Skype is our means of communication and Microsoft outlook for emails and other admin tasks. (ATT-Uverse) VXI Global Inc. Technical Support Representative - March - September 2012 Provide clients support by resolving their technical issues via phone,Technical issues such as; email, digital tv configuration issues, internet and provides basic billing issues of member. The company is using AVAYA for receiving calls, Microsoft outlook for email, Q Messenger for our means of communication, and CRM for customer’s information. (ATT-Uverse) Sutherland Global Services Technical Support Representative – May 2011 - January 2012 Provide clients support by resolving their technical issues via phone,Technical issues such as; email, digital tv configuration issues, internet and provides basic billing issues of member. The company is using AVAYA for receiving calls, Microsoft outlook for email, Q Messenger for our means of communication, and CRM for customer’s information. Sutherland Global Services (FTD) Customer Service Representative - Nov 2009 – April 2011 Assisting customers by providing product and service information; responsible in taking orders and improving number of sales. The company is using AVAYA for receiving calls, Microsoft outlook for email, and CRM for customer’s information. Sutherland Global Services (Symantec-Norton)Technical Support Representative October 2009 - March 2009 – Provides assistance in software installation, resolution and help customer to obtain general understanding of OS and application operations related to company offered services. The company is using AVAYA for receiving calls, Microsoft outlook for email, and CRM for customer’s information. JMC-Worldlink Inc. (Outbound)Telemarketer - November 2007 – February 2009 Contact businesses or private individuals via phone in order to solicit sales for goods or services and maintain records of contacts, accounts and orders. The company is using a dialer for making calls and Microsoft outlook for email. EDUCATIONAL BACKGROUND Bachelor of Science Electronics and Communication Engineering Holy Cross of Davao College, March 2006 Holy Child School of Davao, SY:- E. Jacinto St., Davao City Magallanes Elementary School, March- Magallanes St., Davao City Reference: DaydeusVillamor Branch 5-Judge, MTCC Allen Abas CEO/Owner, Sycore GaloleoTuazon Supervisor, VXI Global Inc.