Girlie A. Dimaano

GIRLIE A. DIMAANO Blk 11 Lot 13 Evergreen County Brgy Zapote Biñan Laguna Email:-Contact Number:- PROFESSIONAL EXPERIENCE Customer Service Representative (Freelancer) Sofware Projects Inc March 20, 2017 - Present Beaverton, Oregon SPECIFIC DUTIES AND RESPONSIBILITIES: 1. Effective-and efficiently gather sensible customer information, access and fulfill customer needs, including proper education of next steps, when applicable, providing a one call resolution. 2. Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting. 3. Troubleshoot customer issues over the phone or via email. 4. Continuously evaluate and identify opportunities to drive process improvements, which positively impact the customer’s experience. 5. Use automated information systems to analyze the customer’s situation. 6. Continuously evaluate and identify opportunities to drive process improvements, which positively impact the customer’s experience. Senior Customer Service Representaive (Digital Care / Email Department) Convergys Philippines Services Inc. February 2008 - December 2015 Northgate Cyberzone Alabang, Muntinlupa City BRIEF STATEMENT OF FUNCTION: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. SPECIFIC DUTIES AND RESPONSIBILITIES: 1. Deal directly with customers either by telephone or electronically 2. Respond promptly to customer inquiries 3. Handle and resolve customer complaints 4. Obtain and evaluate all relevant information to handle product and service inquiries 5. Provide pricing and delivery information 6. Perform customer verifications Process orders, forms, applications and requests 7. Direct requests and unresolved issues to the designated resource 8. Manage customers' accounts 9. Keep records of customer interactions and transactions 10. Record details of inquiries, comments and complaints 11. Record details of actions taken 12. Follow up on customer interactions 13. Provide feedback on the efficiency of the customer service process Senior Office Staff / Import and Export In Charge O.M. MANUFACTURING PHILIPPINES., INC. April 15, 2005 – January 2008 Cavite Economic Zone Rosario,Cavite   BRIEF STATEMENT OF FUNCTION: Support the office and other department through the performance of staff and clerical functions relating to General Affairs, Local Sales, Import/Export and Purchasing transactions.   SPECIFIC DUTIES AND RESPONSIBILITIES: 1. Regular monitoring, checking and or preparation of reports for general affairs or HRD. 2. Monitor and preparation of government documents needed for local and international shipments. EDUCATION BS INFORMATION TECHNOLOGY Cavite State University Indang, Cavite S.Y- PERSONAL DATA Birthdate: 28 November 1984 Birthplace: Amadeo,Cavite Age: 32 Marital Status: Married