Girish Warrier

GIRISH WARRIER L-506, Swagat Flamingo, Sargasan, Gandhinagar-382421, Gujarat, India Mob: - / - -https://www.linkedin.com/in/girishwarrier82/ PROFESSIONAL EXPERIENCE & SKILLS • • • • • Experienced Technical Support/Application Support professional with expertise in identifying, mapping, developing and implementing process improvement methodologies. Experienced in conducting training/workshops and audits across organizations globally. Well versed in MS Office – Word, PowerPoint and Excel. Possess excellent oral and written communication skills and the ability to effectively contribute to the team and the organization. Certified QMS, OHSMS, EMS & ISMS Lead Auditor (IRCA-UK). CERTIFICATIONS and AWARDS • • • • • • • • • StayinFront Regional Quality Circle Award (APAC) for Sep 2014 Quarter Lean Management – Simplilearn Lean Six Sigma Green Belt Certification – Simplilearn Lean Six Sigma Black Belt Certification – Simplilearn ISO 14001:2015 EMS Lead Auditor Certificate course ISO 9001:2015 Lead Auditor Transition Certificate – IRCA UK OHSAS 18001:2007 Lead Auditor – IRCA UK ISO 45001:2015 OHSMS Lead Auditor Transition ISO 27001:2013 ISMS Lead Auditor Certificate course WORK EXPERIENCE • Technical Support – Remote Support team JotForm Inc. November 2018 to Present Gandhinagar, Gujarat Work Profile: - Part of a growing Remote Support team responsible for handling customer queries via the JotForm Internal support portal, email and live chat. - Handling intense troubleshooting of issues before careful escalation to the second level teams for fixes/feature requests and other issues. - Assisting the team in creating/revising user guides and articles. - Handling billing related issues and grievances from customers and resolving them in a timely manner to enhance customer satisfaction. • Freelance Management System Consultant • Quality Auditor India StayinFront India Pvt. Ltd. November 2013 to August 2018 Gandhinagar, Gujarat • Consultant Perceptions India September 2011 to October 2013 Cochin, Kerala September 2018 to Present Gandhinagar, Gujarat 1 • Business Partner (Sub broker) Angel Broking April 2010 to September 2011 Cochin, Kerala • Strategist &Research Head School of Asset Management December 2009 to December 2010 Cochin, Kerala • Asst. Manager Risk Operations ICICI Securities • Jr. Civil Engineer Paradigm IT Pvt. Ltd. May 2008 to April 2009 Hyderabad, Telangana October 2004 to November 2005 Cochin, Kerala EDUCATIONAL QUALIFICATION • Lean Six Sigma Expert – A Master’s Course Simplilearn 2018 • Master of Business Administration Madurai Kamaraj University 2011 • Bachelor of Technology (Civil Engineering) TKM College of Engineering, Kerala University 2004 AFFILIATIONS • Chartered Quality Institute – Practitioner Member References will be provided upon request. GIRISH WARRIER 2