Girish Panwar

Girish Panwar Mobile: - Email:- Career Highlights I have 9.6 years of experience working in the outsourcing field. I have worked on US, UK and AUS based clients in different domains. I am looking forward to the opportunity to associate with a company that can utilize my skills to grow. Educational: • Bechlor of Technology in Electronics and Communication from RTU, Kota (64%) 2008 – 2012 • Higher School in PCM from Ajmer Board, Rajasthan (50%) 2007 – 2008 Experience: Fusion Business Solutions Team Lead • Same as Assistant Team Lead April 2021 – June 2022 Assistant Team Lead Jan 2019 – Mar 2021 • Lead a team of customer service and brand management for UK-based e-commerce • Handling client communication and quality checks of all the clients in my team • We provide the customer support through chat, email and calls • We also maintain the CSAT, NPS and Trustpilot feedbacks • I have worked on adding new products on website for which we used different tools, Shopify, Pimberly, and WooCommerce • In order management, we push the orders to the respective vendor portals • Inventory management, we match the products and update SKU codes in Jetti to fatch the inventory Executive Associate June 2018 – Jan 2019 • Worked on a US-based client who deals in Benefit services • I was responsible to process HRA, TRA, and FSA renewals and HSA claims • I also worked in customer querries related to claims and contributions • Handling QA of 3 people working on different clients Sr. Associate July 2016 – May 2018 • Worked as a bookkeeper for a US-based accounreceivebl • I have worked in accounts payble, bank reconciliation, credit card reconciliation, account receiveble • Handling QA of 2 people who were working on the same client • Worked on a US-based E-Learning company that provides courses on Law • My work was to apply CLE applications to US state bars, update approvals in backend and reporting of attornies to their respective state bars Associate Nov 2015 – June 2016 • Worked on an administrative task on Australia based client • The client provides training on Hospitality. I was responsible to maintan attendance, assesment and results of students in a VETrek Motif India Pvt. Ltd. Mar 2015 – Oct 2015 Customer Service Representative • Worked for MMT (makemytrip.com) • The process covers the Central Operations of the Hotels in India • Making Outbound calls to check availability/bookings in the hotels Arcgate Quality Analyst • Promoted in one year to QA • Taking care of the Quality of work for the team of 8 people • Responsible for maintaining the reports Jan 2014 – Feb 2015 Research Analyst Jan 2013 – Jan 2014 • Worked on a project called Rent Juice. • Responsible to upload the current rents going on for the apartments on rent in the US • Worked upon the online tool to maintain the database daily Skills: • Technical Skill: • QuickBooks • Zendesk • Salesforce • Jetti • Pimberly • Intercom • Excel • Notion • Shopify • Woocommerce • VEtrek • Soft Skill: • Quick Lerner • Flexible Hobbies: • Cooking • Watching sports and news Personal details: DOB Marital Status Nationality Language known : : : : 27/07/1990 Married Indian English and Hindi (GIRISH PANWAR)