Girish

GIRISH KUMAR Montreal, Quebec, CA, +1 -,-Senior Solutions Specialist (05/2016 to 12/2019) • • • • • • • • • • • • • • • • • • Configuring and maintaining Applications, Desktop and Servers using Citrix. Experience in updating various applications in Citrix golden image server, testing and pushing them to live. Deploying Microsoft updates to workstations trough LabTech Patch Manager. Monitoring & Troubleshooting DHCP, DNS, DFS, AD User Accounts, Group Policies. Making sure all systems are working with 100% efficiency. Involved in various level of SAAS model architecture. Resolving End User problems on Desktops, Applications, Printers and other devices. Configure, Monitor and troubleshoot Weekly & Monthly backups using Intronis. Installation, configuring and management of Windows 2012 servers. Implementing shared folders, planning and assigning NTFS permissions. Installing and configuring and maintenance of Webroot Secure Anywhere. Configuring alerts for automatic monitoring using AWS Cloud Watch and LabTech. Implementing scripts using LabTech as per the requirement. Total Remote support for approximately 150 Servers & 1000 Desktops using RMM tools like LabTech. Working as per ticketing system (AutoTask and Jira) Working on email clients like Outlook and Office365. Monitoring Network devices, Servers, Desktops, Printers through Labtech and AWS cloud watch. Create and schedule various usage reports automatically using LabTech and TreeSize. Production Support Engineer (10/14 to 05/16) • • • • • • • • • • • • • • • Hyderabad, India Hyderabad, India Configuring the weblogic server on Application. Patch Deployment to 56 applications. Database management and monitoring, User management, finding out the root cause of the issue based on the log details and resolving the complex issue. Attending Weekly review call with business team on their respective applications and trying to resolve the ongoing issues. Deployment of new functionality in production as well as uat environment. Co-ordinating with respective teams for creating new server, server space allocation, database creation, testing new application. Re-indexing and update statistics generation on tables/indexes on monthly basis. Monitoring db related event waits to avoid performance issue. Co-ordinating with DBA team for oracle db up gradation/latest DB patches. Co-ordinating with ADMIN Team for OS patches on server/reboot activity. Monitoring the database growth and planning of space for future database growth. Monitoring SQL Databases for performance related issues. Co-ordinating with business team and SQLDBA team for SQL database up gradation from MS2005 – MS2012 Reviewing queries causing issues at db side and helping the vendor to tune the same. Configuring of alerts with the help of tools like SCOM, HP-BSM, HP-BAC. • • • • • Closing gaps encountered on server as per audit findings. Monitoring database growth ( mdf/ndf and ldf ) of all SQL Databases. Handling Application’s EOD and EOM process. Responsible for Call logging/Assigning/Closing/Follow-up tickets(FCRM) issues. Co-ordinating with network and DBA teams for Disaster Recovery activities. Assistant Systems Engineer (1/13 to 10/14) • • • • • • • • • Hyderabad, India Maintenance of OSS product modules using Java / J2EE technologies, PL/SQL and Unix shell scripts. Identified and fixed issues in production. Maintaining production stability – monitor production performance, downtime activities, house cleanup activities. Had constant interaction with clients to improve various business processes Involved in daily support activity and made sure that all the systems are performing with 100% efficiency. Implementing alert mails/scripts based on the requirement. Coordinated with Business team through meetings and con-calls while developing new implementations. Verifying change requests and defects; documenting, tracking and communicating test results and unresolved problems; explaining system bugs to development team. Production deployment and support of prepaid systems. Academic Background • B.Tech in Information Technology from St. Mary’s Engineering College, JNTUKakinada University.