Girgis Abdelmesseh Moatmed

Contact- - (Mobile)- www.linkedin.com/in/girgis-abdelmesseh- (LinkedIn) Top Skills GirGis Abd Elmesseh Online senior at Almosafer Company Summary looking for my own business build company and it will multinational like Expedia- Almosafer Customer Service Ticketing Airlines Languages English Italian Certifications Amadeus Basic Course Experience Almosafer Company Online senior January 2018 - Present Cairo Governorate, Egypt Support agents to solve online problems like failed booking , refunds , handle mail & whats app cases make a reports about transaction 's agent daily ( achieve SLA - make a right documentations- close case in right ways with customers Almosafer Company 2 years 8 months Online Sales Executive January 2016 - January 2018 (2 years 1 month) Cairo App & website of www.Almosafer.com department that i can book,change data , dates and handle customer complains from application or web site , help them to book for any destination in the whole-world. Customer Service August 2015 - January 2016 (6 months) Cairo Solve any problem that customer faced like change Hotel ,Flight and Packages dates or wrong data in his booking also following with him till his problem Finish Reservations and Ticketing Agent June 2015 - August 2015 (3 months) my responsibilities to book for customer flights , Hotels and make packages also with lowest price as must i can , Page 1 of 2 i can book flight throughout Amadeus & Saber red system beside i take experiences in hotels especially in Saudi Arabia Wasla Outsourcing Customer Service Representative July 2013 - June 2014 (1 year) At Vodafone Vendor Outsourcing - 888 - answer all customers inquiries , solving line's problem network wrong charge Teleperformance Contact Center Agent January 2011 - June 2012 (1 year 6 months) Get new data of customers of Vodafone line and active it Education Ain Shams University Licentiate degree, Arts · (2006 - 2010) Ain Shams University Licentiate degree, Ancent civilization eurpoe · (2006 - 2010) Page 2 of 2