Giovanni Porter

� Upwork Top Rated Customer Support Professional 2018-Present

✨ 7+ years Experience as Customer Support Representative

� Here to help you to achieve your business goals and provide support to your customers

My gratification is generated from the responses of satisfied customers. In other words, I simply love what I do! I believe that the success of an organization is directly proportional to how they treat their customers.

With more than 7 years of working ardently in customer-centric organizations providing world-class customer service -sometimes in sales environments-, now I freelance here in Upwork as one of the Customer Service Agents on the platform. Let me give your customer’s the best support there is so you devote more time to growing your business.

WHAT I PROVIDE:

✅ Excellent Customer Support

✅ Email And Call Handling

✅ Outbound Sales, Telemarketing, and Cold Calling

✅ Chat Support

✅ Answers to Product Questions And Services Leading To A Sale

✅ Data Entry and Lead generation

Tags: Administrative Support, Answered Tickets, Answering Product Questions, Appointment Setting, Call Handling, Call Support, Chat Support, Communication Etiquette, CRM, Customer Satisfaction, Customer Service, Customer Support, Data Entry, Data Scraping, Email Handling, Email Support, English, Following procedures, Google Docs, MS Office, Inbound Inquiries, Interpersonal Skills, Lead Generation, Live Chat Operator, Microsoft Excel, Microsoft Word, Mobile App, NGP VAN, Research, Telemarketing, Telephone Handling, Ticketing Systems, Virtual Assistant, Web Scraper, Zendesk, Freshdesk, OneDrive

Here is my course of action:

✅ Listen to your requirements

✅ Incorporate any rules or guidelines you need

✅ Reflect the tone of voice you prefer to showcase your unique value to your clients

✅ Call, convert and improve efficiency

✅ Engage prospects, entice decision-makers

✅ Grow your leads and make sales

Let's identify exactly what you need and the timeframe of your goals. I am here to help. After our discussion, we can do a trial to see if we are a good fit before we go ahead with the rest ofthe project.

Good things to know from the client:

✅ You know what you need

✅ You have an idea of what your customer wants

✅ You have a clear vision of your products and services

Ready to grow your business? Send me a message now so we can get started!