Giovanna María Involto Luzuriaga-
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Quito, Ecuador
02/10/1990
https://www.linkedin.com/in/giovanna-involto-luzuriaga-80834a1a0/
Profile
A results-driven account manager with experience in digital marketing, sales, and customer service. Skilled in
managing client accounts, identifying their needs, and developing strategies to meet their goals. Experienced
in utilizing digital marketing techniques such as social media and email marketing to drive customer
engagement and revenue growth.
Education
Bachelor's Degree in Strategic Communication and Digital Marketing
Technology, Universidad Técnica Particular de Loja
10/2022 – 12/2024
Quito, Ecuador
Certificate Program in Digital Marketing and Community Management, IEBS
11/2022 – 10/2023
Quito, Ecuador
Professional Experience
Sales Executive, Pedidos Ya
Actively seeking out new sales opportunities and developing relationships with
potential customers, identify the needs of customers, understanding their
requirements, and providing effective solutions to meet those needs.
06/2022 – 02/2023
Quito, Ecuador
Other key responsibilities include:
Building and maintaining relationships with customers
Identifying new business opportunities
Demonstrating services
Negotiating deals
Meeting sales targets
Providing excellent customer service
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Account Manager, Doctorisy
Build and maintain relationships with customers, managing the day-to-day
interactions between the company and its clients, ensuring that their needs are
being met and that they are satisfied with the company's services.
Other key responsibilities include:
Developing and implementing account plans
Identifying new business opportunities
Managing budgets and financials
Providing excellent customer service
Communicating effectively
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05/2020 – 05/2022
Quito, Ecuador
Collaborating with internal teams
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Public Procurement, Instituto Ecuatoriano de Seguridad Social
Ensure that the goods and services purchased by the government are of the best
quality and at the best possible price, ensure transparency, fairness, and
competition in the procurement process.
07/2014 – 05/2020
Santo Domingo,
Ecuador
The main responsibilities include:
Identifying government needs
Preparing procurement requirements
Evaluating proposals
Selecting the supplier
Monitoring contract execution
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Customer Service, Conecel
Provide assistance and support to customers who have questions, concerns, or
problems related to a product and service and maintain customer satisfaction and
loyalty.
Some of the key responsibilities include:
Responding to customer inquiries
Providing product and service information
Resolving customer complaints
Maintaining customer records
Providing feedback to the company
Cash Management
Sales
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Skills
Problem-solving:
Adaptability
Time management
Continuous learning
effective communication
Languages
Spanish
Italian
References
Eliomar Rojas, Sales Manager, Pedidos Ya-, -
Nathaly Urquiza, Doctorisy
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English
10/2012 – 07/2014
Santo Domingo,
Ecuador
