Giovanna Calà

Giovanna Cala E-mail:-Contact: - Nationality: Italy . SUMMARY . I'm an energetic and ambitious person, who has developed a mature and responsible approach to the tasks I undertake, or situations I'm presented with. I am very good in working with others, to achieve certain objectives in a timely manner and with above standards results. . PROFESSIONAL EXPERIENCE . Hilton Malta C&E Coordinator - Efficiently and accurately prepared proposals and contracts. - Daily administrative tasks - Prepared reports as needed for Sales Managers. - Answered and directed all incoming phone calls within the Sales Office. - Data entry of group bookings in Delphi System, creating BEOs. - Responsible for house use events, trainings Malta November 2019 - Present . Hilton Malta Food and Beverage Senior Supervisor July 2019 - November 2019 • Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates • Organize workflow and ensure that employees understand their duties or delegated tasks • Monitor employee productivity and provide constructive feedback and coaching • Receive complaints and resolve problems • Maintain timekeeping and personnel records • Pass on information from upper management to employees and vice versa • Prepare and submit performance reports • Decide on reward and promotion based on performance • Hire and train new employees • Full charge of Breakfast/Lunch/Dinner operations • Rostering and duty allocations . Kempinski Hotel San Lawrenz Gozo, Malta Head Waitress / Outlet in charge October 2018 - June 2019 Promoted from management trainee to head waiter and after put in charge of one of the main restaurants, a Mediterranean fine dining outlet. Duties include taking responsibility of a team of 3 to 6 people, ensuring guest satisfaction and providing excellent service. Day to day operations, placing orders, filling daily log book, cash handling, organizing and preparing for small and large scale private events (ex. groups, private functions), dealing with guest feedback and complaints. Empowered to take decision to ameliorate the look of the outlet and the overall guest experience. . Kempinski Hotel San Lawrenz Gozo, Malta F&B Management Trainee October 2017 - October 2018 Duties included taking full charge of the breakfast outlet, room service and the pool bar, setting up function rooms and take care of large and small scale events. Leading a team of 3 to 10 people for the smooth and successful development of the service. Taking care of presentation of breakfast buffet, working along with kitchen brigade, providing with innovative ideas to insure best presentation of the outlets and their quality. Experience included service in a bistro lounge and occasionally in the other two outlets of the hotel. Fully empowered to take decisions, handle guest complaints and take action in order to insure a great guest experience. . Belmond Reid's Palace Funchal, Madeira F&B Management Trainee February 2017 - October 2017 Worked in the Italian restaurant Villa Cipriani, breakfast restaurant and Afternoon Tea hosting clients and insuring their satisfaction. Helping supervising day to day operations in the F&B outlets, shadowing managers and supervisors. Moreover worked as Duty Manager different times a week, solving difficult situation and handling guest complaints. . JW Marriott Indianapolis, Indiana, USA Food and Beverage Cross Training July 2015 - June 2016 Started working in the "In Room Dining" department of the hotel, in charge of delivering orders and organizing small private events such as anniversaries or birthdays in the rooms. After moved to the Italian restaurant of the hotel as a host, and I was taking care of the reservations, allocation of tables and greeting guests upon arrival. Towards the end, I moved to the banquets department in which i worked as a server in events from 10 people up to 3000. . IHTTI School of Hotel Management Neuchatel, Switzerland Food and Beverage Trainee Supervisor June 2014 - January 2015 Worked as a link between students and lecturers during the practical time of the first year students. Moreover, worked at the Student Bar and at the Cafeteria "Coffee Beans". . Disneyland Paris, France Food and Beverage Internship July 2013 - January 2014 Worked as server, host and bartender at the SilverSpur Steakhouse, one of the restaurant inside the theme park. . . EDUCATION . IHTTI School of Hotel Management Bachelor of Arts in International Hospitality & Design Management Neuchatel February 2013 - June 2017 . Caltanissetta September 2006 - June 2012 Liceo Classico e Linguistico Ruggero Settimo Languages . . LANGUAGES & COMPUTER SKILLS . Italian (Mother tongue) English (Advanced) French (Advanced) Spanish (Intermediate) Portuguese (Basic) . ADDITIONAL INTERESTS . Traveling Reading Arts Cooking Microsoft Office Autocad Photoshop Sketchup HotelSim Calligraphy,drawing and painting Make Up . REFERENCES . Ms. Nadege Cuillery Small Word Manager, Disneyland Paris-+33 - Ms.Marie Tirvengadum School Career and Alumni Coordinator, IHTTI, Schol of Hotel Management-+41 - Mr. Simon Thompson F&B Practical Lecturer and Maitre d'Hotel, IHTTI, School of Hotel Management-+41 - Mie Young Reed Director of Human Resources, JW Marriott Indianapolis-Patrick Herren Conseiller à la clientèle privée UBS Switzerland AG - Rosalina Batista Director of Human Resources, Belmond Reid's Palace- Karen Starck Assistant Food & Beverage Manager Kempinski Hotel San Lawrenz Triq ir-Rokon · San Lawrenz SLZ 1040 · Gozo · Malta Tel - · Fax --Xhuljano Nukai Assistant Restaurant Manager Hilton Malta-