Giorgio Felicio
Sales Support Administrator / Customer Care
Medan, Indonesia | - |-| linkedin.com/in/giorgio-felicio
PROFILE
Administrative professional familiar with working in fast-paced IT environments where attention to
detail and flexibility really matter. I have experience with service desk operations, coordinating with
vendors, and handling hardware and software orders. I’m comfortable using platforms from
Microsoft, Adobe, Cisco, and GoDaddy, along with tools like Kaseya and Autotask. I routinely
manage service tickets, keep track of orders and invoices, and help maintain clear communication
between clients and vendors to keep projects moving smoothly.
WORK EXPERIENCE
EDUCATIONAL BACKGROUND
Sales Support
Computer Science / Information
System
Interscale
2023-now
Pelita Harapan University Medan
2020
Partnered with the accounts team to
resolve
billing
discrepancies
and
improving customer billing experience.
Aligning customer’s license subscription
count against billing contract for
recurring invoice.
Processed and tracked 100+ sales orders
per month, ensuring on-time delivery.
System & Procedure Development
Officer
Capella Dinamik Nusantara
Built a web application using React and
Node.js for my internship.
Designed UI and UX for university’s web
application for my thesis.
High School
Sutomo 1 Medan
2015
TECHNICAL TOOLS
-
Implemented a system to track other
department’s annual budgeting and
spending from submitted proposals.
Handling company’s SOP (Standard
Operating Procedure).
Front-End Web Developer’
Binary E-Solutions-
Designing UI and UX for client’s
websites locally and internationally.
Tools:
Microsoft Office
Kaseya Quote Manager
Autotask
GoDaddy
Languages:
English (Fluent)
Chinese (Conversational)
Indonesian (Native)
Certificate:
Virtual Assistant Certification (SGBVA)
