OBJECTIVE
To be able to provide excellent and accurate service to my client and to be able to share my knowledge
and experience with the company.
EXPERIENCE
Kinetic Innovative Staffing|Online booker (Lodgelink)
[June 2024 – Sept 2024]
● Handled tickets through CRM to confirm bookings
● Made changes for booking requests via CRM
● Assisted customers over the phone, email, and chat in regards to their booking
WineView | RUM/Operations Manager
[January 2024 – June 2024]
● Handled a team of online data encoder
● Managed scheduling & payroll for the team
● Trained newbies about the company, product, & process of work to be done.
● Replied to customer’s query through email and SMS
Freelancer | Video Editor & Podcast Audio Editor
[August 2023 – December 2023]
● Video Editor – edited from raw videos into ads, course head videos, and podcasts
● Audio Editor - cut and cleaned audio output for some podcast channels
Virtual Assistant | TaskBullet Inc.
[September 2021 – February 2023]
● Director of Operations (WineVIew Inc.) – handled team to do data entry for system AI generating
wine and food pairing
● Graphics Designer – created designs for social media, banners, posters, and logos
● Cold Caller – for lead generation
● Video Editor – edited from raw videos into ads, course head videos, and podcasts
Freelance VA
[August 2014 – July 2021]
● Appointment Setter
○ Cold Calling or Gauge motivation of potential sellers
○ Endorse Hot Leads to client
● Training of Real Estate essentials for Investors.
● Proficient in handling objections for seller lead calls, determining between a warm or cold lead.
● Trained on Podio CRM
● Creating Buyer's Lists
● Social Media sites such as Craigslist, Facebook, Twitter, LinkedIn
● Email Campaigns
● Property Management
● Video Editing
● Graphics Design
● Project Management
Senior Expert | Alorica Teleservices Inc.
[February 2017 – September 2019]
• Handled team of product experts as their subject matter expert and also handled huddles and
upskilling for the team
• Fundamentals Senior Rep – handled trainees while on their nesting period and assisted them in all
of their needs and question during the timeframe
Financial Consultant | VXI Global Inc.
[April 2015 – Dec 2015]
● Handheld order taking, processed sending and receiving money transactions.
● Provided order status and customer service.
Fashion Consultant | Offsourcing Inc
[May 2014 – July 2014]
● Handled order taking, processed sending and receiving money transactions.
● Provided order status and customer service.
Virtual Training Force | Sutherland Global Services
● Hybrid Trainer for onsite and offsite
● Handled training for new hires, did upskilling for different company sites
● Created reports for various metrics to be sent to the client
[May 2009 –Jan 2014]
EDUCATION
College/Vocational
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San Beda College of Alabang
Bachelor of Arts in Psychology
Secondary level
San Lorenzo School
SKILLS
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Real Estates principles
Collections Experience
Proficient in computer Software Systems
Chat, Email, and Phone Handling
Online Research
Proficient in using Adobe Photoshop, After Effects and Illustrator
Proficient in using Microsoft Word, Excel, Google Sheets, and Docs
Capable of working under time pressure
Able to read, write and verbally communicate in English
Decision Making
Generating leads through Cold calling
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TOOLS PROFICIENCY
