Gio Renzo Ramos Velasquez

GIO RENZO R. VELASQUEZ 008 Unit 16 P. Santiago St. Paso de Blas Valenzuela City; Metro Manila Cellphone number:- / Email –- PROFESSIONAL SUMMARY Qualified Customer Service Representative with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Excellent communicator in a demanding call center environment as a Customer Service Representative. I am also a fast learner so it's easy for me to adopt to my new account that I'm catering with. SKILLS • • • • • • Analytical Proactive team player Personable Computer-savvy MS Office Credit card processing • Creative problem solver • Strong client relations • • • Quick learner MS Windows proficient Exceptional communication skills WORK HISTORY 12/2017 to 06/2019 Customer Support Representative Accucom - Home base job for a website that offer a service for personal records of our customers within the US, 04/2017 to 12/2017 Customer Support Representative Concentrix – Quezon City NCR Customer Service representative for Voice and Chat Support for a Telecom Company that was based in US. 03/2016 to 12/2016 Technical Support Representative Qualfon Philippines Inc. – Cebu City, Central Visayas Technical Support Representative for a US based Telecom account. Been trained twice and became a Tier 2 Technical Support for Escalations 01/2015 to 11/2015 Financial Representative Sykes Shaw – Mandaluyong , NCR Phone banker who assists customer based in Canad for their Financial Adviser and a Telephone banker. EDUCATIONAL BACKGROUND Tertiary Education University Of Visayas – Cebu, Central Visayas BSBA major in Marketing Management- Manila Central University – Edsa Caloocan, NCR BSBA major in Marketing Management- Secondary Education . Primary Education Manila Central University – Edsa Caloocan , NCR High School Graduate 2006 – 2010 Manila Central University – Edsa Caloocan, NCR Elementary Graduate 2000 - 2006