Gio Formalejo

I'm Gio Formalejo, I worked as Quality Analyst in UBER Philippines. I have 5yrs of experience working in a BPO. I started as a customer service representative for more than a year and got promoted as a Quality Analyst. A QA is the one who evaluates the phone calls and the emails made by the agents to ensure that everyone is following the quality guidelines that was set by the organization. We also attend to calibration sessions with the managers to ensure that everyone is align with regard to auditing a call.

My experience as a QA is an advantage for this post since i already have the knowledge and experience on how to handle customers with their problems. I'm also a good team player and i want to be part of this team.

Please send me a message asap.

I also worked as a Marketing Manager also for a cryptocurrency and blockchain company in Singapore. I've handled different blockchain technologies.

Thank you!