Block 9 Lot 4 Lessandra Heights
Camella Homes Mandalagan
Negros Occidental 6100
-
Gino Paolo M. Bathan
Personal Profile:
Solid 16 years of BPO experience with 10 years leadership background to achieve client driven
performance indicators in hard core sales, customer service, financials and technical support.
Incredible artistry in developing frontlines and supervisors to ensure overall progress that leads to
site’s profitability and strengthen business relationship. Great knowledge on organization and
supervision for maximum efficiency and impact.
Experience / Roles and
Achievements:
Aug 2022 – Present
Transcom Worldwide Inc.
Sales Manager
Bacolod City
Managing 2500 – 2700 FTE, 3 divisions spread across 4 different sites for the biggest
account in Transcom, spearheads all strategy, initiatives and operational cadence for the
entire sales group
Collaborates with Stake holders from client, VP, directors and all support heads to ensure
all programs are progressing on sales
Dec 2019 – Aug 2022
Sykes Legacy
Account Manager
Araneta Avenue Brgy. Tangub
ATC Corporate Plaza
Muntinlupa
Responsible for client relationship and facilitates bi-weekly reviews on all LOBs that his
cluster manages
Awarded Account Manager of the year 11 months after hire date due to success & growth
contributed both on performance and revenue
Leads a little over 500+ FTEs to meet client requirement month over month earning close
to 59M Php (27 HC to 435 in, 1 LOB to 7 in months)
Mar 2013 – Feb 2018
The Results Companies
Q-plaza Commercial complex
Cainta Rizal
Operations Manager
15-time manager of the month, 6-time manager of the quarter and 2 time manager of the
year recipient for overall cluster performance and improvement of 110 to 250 FTE’s.
Resolved attendance issues from (18% down to 5% infraction account wide) in my first
quarter that led to improved agent productivity and profit margin.
Provides periodic status reports on accounts performance, directly reports to vendor
manager/site director and oversees account development program.
Hands on with employee development, engagement and leadership programs to ensure
continuous lift on vendor performance.
