I am a customer service supervisor for a BPO company handling a Major Telco account, I have been working in the BPO industry for 8 years taking calls for multiple accounts like Financial, Telco , Satelite TV, Been Handling agents coaching them to perform their task well on calls, Evaluating Phone calls, and Meeting clients directives. As a Customer service agent for almost 8 years 1 thing that you value is your relationship with the clients and your customers as it is what defines you in doing your Job great