Gino Cabillo

GINO CABILLO CS Representative and TS Representative (Salesforce CRM, Live Chat, Inbound and Outbound Calling) PROFILE WORK EXPERIENCE I was in the BPO Industry for almost 8 years. I worked as a CSR for Target, CSR for Expedia, Travelocity, Hotwire, and Hotels.com, and recently I worked as a QuickBooks Desktop Payroll Specialist where I stayed there for almost 7yrs. CONCENTRIX [CSR and TSR] - Team Leader Trainee & SME 07/2015-07/2022 Worked in this company as PAYROLL SPECIALIST for QuickBooks Desktop. We assist Bookkeepers, Business Owners, and Accountants on any parts of the Payroll Module in the QuickBooks System. With my entire stay in that industry, I was able to acquire these: Customer Service Skill Detail-Oriented Good Listening Skill Being Empathetic and Sympathetic Time Management Adjustment to a fast-paced environment The value of teamwork CONTACT PHONE: - TELEPERFORMANCE [Customer Service Representative] 02/2015-07/2015 Worked in this company as a TRAVEL SPECIALIST for Expedia, Travelocity, Hotels.com, and Hotwire. We assist all types of customers to book or make reservations to a Hotel, Flight, and Car Rental. EPERFORMAX [Customer Service Representative] 08/2014–02/2015 Worked in this company as a CARD SPECIALIST for Target. Mostly we help customers manage their RedCard Account that acts as their Debit Card and Credit Card. And at the same time, we help customers purchase an item and track the orders made in Target.com site. EDUCATION EMAIL:- EASTERN VISAYAS STATE UNIVERSITY (EVSU) - COLLEGE Tacloban City, Leyte Main Campus 06/2010-05/2014 Degree Holder of BS in Business Administration or also know as BS Entrepreneurship. HOBBIES ST. MARY’S ACADAEMY OF PALO – HIGH SCHOOL Palo, Leyte 06/2006-05/2010 Listening to music Travelling with friends Watching horror and Sci-Fi movies Watching anime PALO I CENTRAL SCHOOL – ELEMENTARY Palo, Leyte 06/2000-05/2006