Gino
Antonio
Arcinas
Support Specialist
Contact
Versatile Support Specialist skilled handling data, technical issues and
personnel support tasks in distributed environment. Self-motivated and
attentive with good interpersonal and problem-solving abilities. Offering
12 years of experience in the customer service industry.
Work History
2018-05 -
Support Specialist
Current
Inform PTY LTD/ Kounta By Lightspeed, Pasig, Metro
Manila
Address
Assisting hospitality business owners and staff
Pasig, Manila, 1610
members with all POS support needs.
Phone
Utilizes multiple channels of communication to
-
E-mail-LinkedIn
address client issues-
Guided Imports, Pasig/Shenzhen, Metro Manila/China
www.linkedin.com/in
Monitored staff organization and suggested
/garcinas
improvements to daily functionality.
Implemented new quality assurance and customer
Skills
Call management
Quality Assurance Manager/ Operations
Manager
service standards.
2013-03 -
Supervisor/ Team Leader
2016-03
Acquire Asia Pacific, Mandaluyong, Metro Manila
Technical assistance
Applied strong leadership talents and problemsolving skills to maintain team efficiency and
Customer service expert
organize workflows to meet any daily demand.
Adjusted job assignments and schedules to keep
Relationship development
pace with dynamic business needs, factoring in
processes, employee knowledge and customer
Process improvement
Problem resolution
demands.
2012-03 -
Level 2 Technical Support
2013-03
Acquire Asia Pacific, Mandaluyong , Metro Manila
MS Office
Helped streamline repair processes and update
procedures for support action consistency.
Team management
Evaluated and responded to incoming sales leads
and requests for technical support assistance.
Project organization
2010-11 -
Level 1 Technical Support
2012-03
Acquire Asia Pacific, Mandaluyong, Metro Manila
Configured hardware, devices and software to set
up work stations for employees.
Assessed system hardware and software and
suggested modifications to reduce lag time and
improve overall speed.
Education
2003-06 -
Bachelor of Arts: Political Science
2007-03
Far Eastern University - Manila
