Gino Almenzo

Gino Almenzo-Contact No- EDUCATIONAL ATTAINMENT:-: Associate in Computer Science Negros Oriental State University Bais Campus I, Bais City 2012 BS in Computer Science Silliman University Dumaguete City, Negros Oriental WORK EXPERIENCE: Dec.2009- Feb.2013 Technical Support Agent Dumaguete City -Handles complaint and inquiries for local internet provider SmartBro. Troubleshoot connectivity issues from no connectivity, intermittent connectivity to slow connectivity. Provided resolution and clarification of billing issues. Jun.2013- Nov. 2013 Customer Service Rep. Dumaguete City -Answers any complaint or inquiry for TracFone Mobile a government issue phone, issue minutes, also make an upsell if customer what to upgrade his/her mobile phone device. Nov. 2013- May 2014 Technical Support Agent Cebu City -Troubleshoot any technical issues with the connectivity for Time Warner Cable. Answers inquiry and billing concerns. Upsell customer plan and offer any promotional bundles. May 2014- Nov 2014 Technical Support Agent Cebu City -Provide assistance to OMG Tech Support customer for any computer-related issue. Access customer remotely to able to conduct troubleshooting. Provide diagnostic and computer cleanup. Handles any kind of computer-related issues. Upsell anti-virus for better security of the computer. December 2014- July 2015 Fraud Specialist Cebu City -Handles fraud-related issues for Suntrust Bank customer. Provide solutions for fraud transactions, fake cheques, and identify a bogus caller. Able to validate if the customer wants to use his/her ATM card abroad. October 2015- September 2017 Technical Support/ Email Specialist -Troubleshoot computer issues through remote access. Provide diagnostics and computer clean up based on a customer issue. Able to upsell Panda anti-virus and technical services. -I was transferred as Email Specialist for Citizens Disability. Able to handle documents from lawyer and federal court to process client disability claims. Need to assure that I send it to the correct claim department since they are many different claims under disability. I also make sure that the letter content is accurate. September 2017 – December 2018 Outbound Specialist (Homebased) -Make an outbound call for hospitals, clinics, and pharmacies to get medical records. Able to generate valid leads able to get the medical records. Generate a report for no medical records, medical records need to have medical release forms and medical records that were sent. February 2019 – June 2019 Lead Verifier (Homebased) - Make an outbound and inbound call for a potential customer. Convert leads to warm leads for Sales Team.