Gino Alfaro

Gino Alfaro About Me With nearly 4 years of experience in the BPO industry, I have honed exceptional communication, organizational, and problem-solving skills. I bring a strong work ethic and a proactive approach. I am confident that my expertise in handling complex tasks efficiently will be a valuable asset. Education Humanities and Social Sciences Tarlac National High School Senior Highschool June 2019 to July 2021 Academic Excellence (Honor Student) Real Estate Virtual Assistant Completion Certificate Professional Skills Proficient in CRM Tools: Expert at utilizing various customer relationship management software to maintain and manage client interactions and data. Strong Written Communication: Adept at handling non-voice communication tasks, including coordinating with clients and services via email and chat. Expertise in Product Processes: Proficient in following knowledge base resources to manage and process product-related tasks efficiently, including performing follow-ups on processes that require additional attention. Multitasking and Administrative Support: Capable of balancing multiple responsibilities and providing comprehensive back-office support to ensure smooth operations. Language English 5/5 Filipino 5/5 Reference Tristan John Samonte TTEC Chat Support- WORK EXPERIENCE Customer Service Representative Sep 2021 - Dec 2021 Sutherland (BPO) Tarlac, Philippines Order Processing: Efficiently managed order processing tasks to ensure timely deliveries. Managing Replacements: Coordinated product replacements, ensuring a seamless customer experience. Handling Cancellations: Expertly processed order cancellations while maintaining customer satisfaction Customer Service / Back Office Support Nov 2021 - Aug 2022 Foundever (BPO) Tarlac, Philippines Problem-Solving: Resolving newspaper delivery concerns. Non-Voice Communication: Coordinating with parcel services through written communication. Back Office Support: Processing account creation and necessary adjustments for customers. Stress Management: Handling multiple issues under pressure effectively. Chat Support / Mentor Nov 2022 - Mar 2025 TTEC (BPO) Pampanga, Philippines Teamwork: Collaborating with team members to meet KPIs. Customer Satisfaction: Ensuring high levels of customer satisfaction. Customer Support: Providing assistance through chat and messaging. Order Processing: Handling orders expertise for smartphones and tablets. Problem-Solving: Addressing and resolving various customer issues. Training Support: Assisting trainees during their initial chat sessions to ensure smooth onboarding and effective communication. Multitasking: Balancing various responsibilities, providing assistance simultaneously. Sales and Promotions: Promoting and selling new Android, iPhones, tablets and additional lines to customers. TOOLS AND PROFICIENCY MS Office MS Teams Google Workspace Zoom Slack Canva CapCut LINKS Gdrive link for Training Certificate https://drive.google.com/file/d/15HUVopnyDnYLzjWQpSBj6BWCC x5zuq68/view?usp=sharing