Ginikachukwu Esther Odo

GINIKACHUKWU ESTHER ODO Email:-Phone: - LinkedIn: www.linkedin.com/in/ginikachukwu-odo PROFESSIONAL SUMMARY Customer Support Specialist with hands-on experience in email, live chat, and call support. Skilled in using tools like Zendesk, Freshdesk, Intercom, Zoho, and HubSpot to manage and resolve customer inquiries efficiently. Known for clear communication, empathy, and problem-solving skills that improve customer satisfaction. Comfortable working remotely with a fully equipped workspace, reliable high-speed internet, and backup systems to ensure uninterrupted productivity. CORE SKILLS- Effective Communication Empathy and Customer Care Problem-Solving Active Listening Time Management Conflict Resolution Technical Proficiency (CRM & Support Tools) TOOLS & TECHNOLOGIES Zendesk, Freshdesk, Intercom, Zoho CRM, HubSpot, Email & Live Chat Support Systems PROFESSIONAL EXPERIENCE Customer Support Representative – Vivid Vision Handled inbound and outbound customer interactions via email, chat, and phone. Resolved customer issues efficiently, improving satisfaction and retention. Maintained detailed records of customer interactions using CRM tools. Customer Support Assistant – Emm-Fort Ecommerce Provided customer support for online shoppers, assisting with orders and inquiries. Managed complaints and ensured timely resolution of issues. Collaborated with team members to improve customer experience. EDUCATION B.Sc. Computer Science (Education) Imo State University CERTIFICATIONS & TRAINING Vocational Training – Digital Witch Academy (3 Months) Customer Support, Inbound & Outbound Calls, Technical Support Skills REMOTE WORK SETUP Fully equipped remote workspace with reliable high-speed internet and backup systems. Core i5 laptop (latest generation), 16GB RAM, 512GB SSD, Windows 11, and inverter power backup. REFERENCES Available upon request