Ginika Gbuchie

. . Ginika Edwina Gbuchie- - www.linkedin.com/in/edwina-ginika-gbuchie- SUMMARY Self-motivated Executive Virtual Assistant and Customer Service Professional with 8 years of experience in customer support management. Proven track record of delivering exceptional customer experiences through attention to detail, effective verbal and written communication, and strong organizational skills. Adept in multi-tasking and effectively prioritizing tasks to achieve the best outcomes. Skilled in managing and leading teams to achieve customer satisfaction goals and handling challenging customers. EXPERIENCE Data mapping and business development fellow Sand technologies September 2023 - December 2023, Mauritius • Developed and implemented data mapping strategies to ensure accurate and efficient data integration between multiple systems, resulting in a 20% reduction in data errors and improved data integrity. • Identified 76% of new business opportunities and built strategic partnerships to expand the company's client base. • Responded to customer's inquiries about the packages and processes. • Conduct accurate data analysis and mapping. Financial Sales Executive Prudential Zenith Life Insurance May 2019 - August 2023, Nigeria • Developed and executed a strategic sales plan, resulting in a 20% increase in revenue year over year. • Achieved 150% of sales targets by developing and executing strategic prospecting initiatives, conducting in-depth financial needs analysis, and delivering tailored solutions to clients. • Bancassurance/Customer relationship management. • Negotiation and assessment of financial plans concerning assurance and insurance policies. • Sales manager for all types of insurance policy • Data Entry in various platforms Customer Service Manager Hyssop Laundry and Drycleaning Services December 2015 - April 2019, Nigeria • Implemented a new customer service training program resulting in a 20% decrease in customer complaints and a 15% increase in customer satisfaction scores. • Efficiently managed all staff in the branches including HQ/factory office, minimized absentia at work, and improved rest and working conditions which enhanced productivity. • Handled customer interactions across multiple platforms • Improved communication between customers and the company • Successfully minimized customer complaints and loss of revenue due to customer dissatisfaction by 87%. • Reviewed Customer feedback and suggested ways to improve customer satisfaction. EDUCATION Bachelor Of Science in Applied Microbiology and Brewery Enugu State University of Science and Technology • Nigeria • 2011 CERTIFICATIONS ALX Virtual Assistant Course _ Honors Certificate ALX- The Room • 2022 SKILLS Excellent verbal and written communication Attention to detail Proficient in Google Workspace and CRM tools Teamwork Proficient in Microsoft word, Excel, and Powerpoint. Customer support management Data entry