Ginean Jackson

Ginean Jackson Riverside, IL 60546- Education Certificate Fiber Optics I & II FIS University 10/2017 Bachelors of Science in Business/E-Business/ Information Systems University of Phoenix 12/2014 Certification in Health Care Information Technology Emphasis Implementation Manager Moraine Valley Community College 10/2012 Mission Seeking an opportunity to excel with an establishment that will enable me to use my strong organizational skills, technical, and educational background, which would allow me to develop my skills and knowledge and grow within an organization. Qualifications Project Management ~ Business Analysts~ Client Relationships ~ Change Management Dynamic, results oriented professional that offers a solid background of experience. Team leader with outstanding communication, negotiation, and interpersonal skills with a reputation for forming productive business relationships at all levels. Strong critical thinking, problem solving, and time management skills with proven success at handling multiple responsibilities in high-pressure environments. Knowledgeable skilled in: *Employee Development * Supply Chain * Financial Services * Help Desk *Formal Presentations * Recruiting * Estimation and Cost/benefit analysis * Account Management * Networking Cross Selling*Database Management *System Analysis* Strategic Planning*Financial Analysis*SDLC*Training*Win7/10Rollouts**Network Troubleshooting and Repair Experience GS Corp Chicago, IL IT Consultant/ Field Technician 2007 to Present Trained 1-30 employees on CISCO VOIP phone systems. Network administration and remote support; including first time set up, install, design, and maintenance. Technical consultation, Computer repair (break/fix), laser printers, wireless networks, cabling, POS systems and peripherals. Independent contract service/warranty work for HP, Lenevo, Acer, Dell, ATT, Geeks on Call, and others. Image or reimage computers. Web design and development utilizing HTML, DHTML, XML, CSS, JavaScript, programming, and database implementation per client needs, help desk, training. Installation voice and data cabling, installation/repair of digital signage (TV), computer conversions, data migration, switches, routers, and peripherals. Management of project teams as needed. Point Of Sale (POS) configuration, installs, and uninstall. Kiosk repair/install. Connect to the network and test/verify Internet Access. Configure email settings using Outlook. Install local or network printer. Verify/test software connectivity. Motherboard Replacement, Hard Drive Replacement, LCD Replacement, Provide remote support detailed troubleshooting, Hardware/Software configuration for desktops and laptops. Handle local area network administrative responsibilities in a Windows 7/10 workstation environment, and a Windows 2003/2008 server environment, Provide timely and quality PC hardware and software support with a high degree of customer satisfaction, Respond rapidly to assigned tickets and provide input on troubleshooting and resolution, Document accurate information with attention to details on the ticketing system troubleshoot and diagnose windows issues PC Technician/LAN Administrator or equivalent experience, strong background with PC systems running Windows 7/10. Document all cases by deliverables photo and/or written documentation. Use Remedy/Service Now to document calls problems and solutions. Troubleshooting encryption issues. Image/Reimage computers utilizing Win 7/8/8.1/10. Completed Win 7/10 migrations. McDonalds Oak Brook, IL First Assistant Store Manager 2008 to 2011 Deliver restaurant human resource objective by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Demonstrate restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends, determining systems improvements; implementing change. Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans. Control Profit Loss line items on a daily, weekly, and monthly basis. Provide support and troubleshoot technical issues with Point of Sale (POS), register, and other related computer issues. Community outreach, marketing, position and placing local store marketing. Décor Interior Design Los Angeles, California irtual Office Manager 2003 to 2012 Online research and shopping, scheduling / coordinating with vendors and subcontractors, grant writing, Synchronized clients' appointments with contractors, deliveries, and designers. Coordinated and facilitated travel arrangements and promotional events. Forecasted and balance budgets. Reconciled account receivables, and account payables, responded to faxes, phone calls, and voice mail. Arranged calendar, collected and created invoices for payments. Developed web site design, maintained, shopping cart database. Designed e-marketing utilizing e-blasts. Project management, client liaison, source and purchased furniture, fixtures, and equipment. Prepared product specifications, request quotes from vendors, generated purchase orders, tracked shipments, oversaw delivery and installation. Prospected and followed up on new customer leads. Website design, creation, and management. Social Media account management. Skills Lotus Notes Microsoft Office Suite (Outlook, Access, Excel, Power Point, Word, One Note) Office 365 Microsoft Project Adobe Dreamweaver Photoshop SharePoint Hyper V Norton Ghost Terminal Services (VM Ware, Citrix) Active Directory Knowledgeable Skills AJAX ASP CSS C+/ C++ HTML/XHTML Java Visio MySQL .NET Oracle Windows 7/8/10 SAP Certifications Pursing CCENT Pursuing CCNA Pursuing HIT/Implementations Manager Trapollo HIPAA Certificate DCSE Foundation 2010 Desktops DCSE 5130cn Printer Certification DCSE Point of Sale Product Certification DCSE Basic Wireless Technology – Certification DCSE DMS (NON_DSP) Client Soft skills – Certification DCSE On-Site Troubleshooting DCSE Microsoft Windows 8/10 HP APS - HP Commercial Desktops, Workstations & Notebooks HP ProLiant Server Foundations Security Clearance MRA/VA Top Security Clearance