Ginalene Concha

GINALENE CONCHA SALES DEVELOPMENT REPRESENTATIVE SKILLS Lead Generation & Prospecting Sales & Business Development CRM Software Proficiency Market Research Communication Skills Relationship Building Negotiation Skills Time Management Problem-Solving Attention to Detail Adaptability & Collaboration EDUCATION Bachelor’s Degree in Chemical Engineering Mapua Institute of Technology LANGUAGES English (C1) Filipino PROFILE Results-driven and Experienced Sales Development Representative, skilled at identifying new business opportunities and building strong relationships with decision-makers. Proficient in using CRM tools and market research to generate leads and exceed sales targets, driving revenue growth and expanding market presence. WORK EXPERIENCE Simple.biz Lead Generation Specialist JUNE 2024 - JANUARY 2025 Made more than 300 cold calls daily, reached out to company decision-makers. Pre-qualify and nurture leads. Appointment Setting, consistently scheduled more than 10 appointments per week. Auk Industries Sales Development Representative November 2023June 2024 Crafted cold Email outreach Formulated and implemented multi-channel outreach sequences in Hubspot, leveraged multi-channel outreach Reached out to Decision-makers in the production floor Qualified and nurtured leads prior to setting appointment Made more than 100 cold calls daily and maximized LinkedIn credits. Builder.ai Sales Development Representative April 2022 - Sept 2023 Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, and LinkedIn & Sales Navigator messaging; Made around 100-150 cold calls daily, sent out more than 100 emails daily and 800 inmails monthly; Collaborated within an SDR team setting, booked demos, and made sure to meet monthly quota; Qualified leads depending on the BANT and made consistent follow ups which made me gain 70-100% demo completion rate monthly; Consistently met monthly targets of 8-12 Qualified leads. Ibex Global Services, Philippines Aug 2018 - March 2022 Email & Chat Support Agent Proactively assisted 1000+ customers per month from placing their orders, shipment, and with all the after-sales concerns to ensure customer satisfaction; Met the standard monthly KPI [Key Performance Indicator] of 98 - 100%. Responded to customer queries in a timely and accurate way, via email or chat; Identified customer needs and help customers use specific features; Ensured excellent customer relations, ensured positive feedback, met 90%-95% CSAT satisfaction rate; Helped in meeting business goals such as efficiency, first call resolution, and delivering exceptional service; Maintained communication with Team Manager and team members every day.