Gin Toleikyte

PROFILE Customer Success | Customer Relashionship Management Accomplished and energetic Customer Service Representative with excellent communication skills demonstrated by 5+ years of experience in customer service environment. Motivated leader with strong organisational and time management skills. CORE COMPETENCIES Planning and organising | Problem analysis and solving | Critical thinking | Self-development | Outbound Calls | Responsiveness Gin Toleikyte CUSTOMER SERVICE REPRESENTATIVE WORK EXPERIENCE CUSTOMER SERVICE AGENT TalentWorldGroup Plc | Porto Alegre, Brazil Porto Alegre, Brazil --linkedin.com/in/gintoleikyte CUSTOMER RELATIONSHIP MANAGER & CO-OWNER Pod1um Group Fitness | Brisbane, Australia M a y 2 0 2 0 - J u l Ability to work independently RECEPTIONIST | CLUB SUPPORT InspireCycle & Box | Brisbane, Australia Team-player mindset with cross-cultural literacy Relationship-Building skills EDUCATION HISTORY Self-motivation LANGUAGE SKILLS Dec 2018 - Nov 2019 Contacted existing and potential clients to discuss their needs, and explain how these needs could be met by our products and services Managed memberships, appointment set ups via MindBody software (SaaS) Built long-term relationships with key clients Answer incoming phone calls and return missed calls, respond to voicemails and emails Comfortable with learning and using digital tools Proficiency with MS Office software (Outlook, Word, Excel) 2021 Recruiting, training and supervising staff Organised virtual team meetings via Zoom, Skype Time management via Trello for team projects Shared ideas, files, projects via Microsoft Outlook (Email & Excel) PROFESSIONAL SKILLS Strong spoken & written communication skills Oct 2021 - Present Home-based working on premium customer support projects Contact businesses or private individuals by phone Deliver prepared scripts to persuade potential customers to purchase a product or make appointments Use of Google Workplace to communicate with co-workers (Gmail, Chat, Meet, Sheets etc.) Bachelor in Physical Education & Sports Sep 2012 - Jun 2016 Lithuanian Sports University | Kaunas, Lithuania Lithuanian - Extensive list of volunteering in major sport events - Member of ESN (Erasmus Student Network) - 2 week Internship to Finland to attend Winter School in Sport Sciences 2015 English Dimploma in Leadership & Management Portuguese Russian Sep 2018 - Sep 2019 Queensford College | Brisbane, Australia - Build and sustain an innovative work environment Manage quality service, operational plans, people performance Lead and manage effective workplace relationships Ensure a safe workplace, manage risk