Gilmore De Guzman

Gilmore De Guzman Objective I am looking for a home based career that will allow me to utilize my areas of strength and expertise. I would also like to hone my skills on video editing, writing blogs and other admin tasks. Personal Particulars: Date of Birth: September 24, 1987 Mobile Phone number:- Skype Id: gilmore252404 Email Address:- Education: ▪ AMA Computer College (Caloocan Campus) - Bachelor of Science in Electronics and Communications Engineering Skills: Computer Proficiency: In depth knowledge of Microsoft Office software, Google Applications, Internet Good listening and attention to detail Good grammar, spelling & vocabulary Accurate and fast in typing I am a very diligent and hard working individual. Excellent Proofreading Skills Excellent Researching Skills Job Experience October 2017 – October 2018 Codex Protocol – San Francisco, CA and London, United Kingdom Role: Executive Virtual Assistant - Managing CEO’s E-mail account Managing Social Media accounts Admin tasks e.g. Data entry and research tasks Managing Calendar events Sending Calendar invites Appointment setting April 2017 – October 2018 WBECS (World Busines Executive Coaches Summit) – United Kingdom Role: Customer Support - Responding to E-mail queries Responding to Live Chat queries Admin tasks e.g. Data entry and research tasks January 2016- November 2016 DMCA - FL Role: Internet Researcher - Submitting google takedown forms. Notifying infringing websites Searching for websites selling or sharing products illegally May 26, 2016-October 8,- International – Remotes Remotes, FL Role: Customer support - Troubleshooting issues with Car remotes and keys. Assisting customers with syncing the remotes and keys to their vehicles through chat, email and phone calls. Assisting customers on how to purchase our products online. Upselling / Cross-selling. October 12, 2015- March 31, 2016 MyOutdesk- Sacramento, CA Role: ISA - Technical Support Specialist for BHGRE agents Virtual Assistant / Handling various administrative tasks (e.g. Researching, Organizing excel files etc...) Assist BHGRE agents on how to build their websites Troubleshot on website issues Follow through on trouble tickets forwarded from the Helpdesk team August 31,2015 - September 31, 2015 MyOutdesk- Sacramento, CA Role: Virtual Assistant Trainee ▪ Training Topics ● Real Estate Principles ● REO Principles & Practices ● MLS Entry ● Forms and Contracts ● Finalizing Contracts ● Offers Process ● Transaction Closing ● Phone & Email Handling ● Short Sale ● Intro to Flier Creation ● Interview Guide ● Craigslist Posting ● Blog Writing ● Social Media Platform Maintenance June 2013 - July 2015 Xerox/ ATOS Aseana, Pasay City IT Helpdesk Analyst ▪ Troubleshooting issues with computer hardware and software for AETNA US Employees ▪ Handling Outage reports ▪ Handling office changes requests sent thru email (e.g. office equipment removal, new equipment requests and replacements, activating IDs for new hires, deactivating IDs for inactive employees) November 2011 - May 2013 VXI Global Holdings Buendia,Makati City Technical Support Representative Tier 2 ▪ Advanced troubleshooting for AT&T Uverse connection issues ▪ Handling Escalated calls from level 1 technical support ▪ Communicating with Field Technicians to assist them with fixing server issues September 2010 - August 2011 Brady Philippines Direct Marketing Inc. Shaw Boulevard, Mandaluyong City. Outbound Sales Agent. ▪ Making outbound calls to make people working in office buildings aware of having a safety posters is a requirement. ▪ Selling safety posters. ▪ Creating and Managing orders using a CRM. April 2008 - August 2010 Convergys Philippines Services Corporation Ortigas, Pasig City Technical Support Representative ▪ Troubleshooting DSL connection issues ▪ Troubleshooting network connection issues (wired/wireless) ▪ Educating customers about the services that AT&T DSL offers