Gillina Javier Pangyarihan

GILLINA JAVIER VIRTUAL ASSISTANT EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- Address: Block 28 Lot 13 Bella Vista Brgy. San Vicente Sta. Maria Bulacan SCHOOLS ATTENDED OUR LADY OF FATIMA UNIVERSITY HOTEL AND RESTAURANT MANAGEMENT | June 2014 - 2017 Planning, organizing, and controlling operations in the tourism industry. Supervisory roles in hotels, restaurants, spas, casinos or other hospitality-related organizations. OUR LADY OF FATIMA UNIVERSITY Operation & Supply chain | June 2019 - 2024 Responsible for sourcing, materials management, operations planning, distribution, logistics, retail, demand forecasting, order fulfillment. Coordinate the movement of goods from suppliers to customer. WORK EXPERIENCED ASSISTANT MANAGER JUAN VAPORS CORP.| FEB 2021- NOV 2022 Oversee day-to-day operation. Attends to orders of branches. Handling customer concerns. Organizing employee schedule. Inventory management WORK EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE VXI PHILIPPINES | DEC 2022-JAN 24 Handle customer complaints. Provide appropriate solutions and alternatives within the time limits. Keep records of customer interactions. Process customer accounts and file documents. Follow communication procedures, guidelines and policies. Document all call information according to standard operating procedures. Provide customers with product and service information. WORK EXPERIENCED APPOINTMENT SETTER VIRTUAL ASSISTANT | FEB 2024 - PRESENT helps businesses with appointment scheduling and other customer communication tasks. Generate sales leads through cold calling and online interest surveys, as well as follow up on potential leads from sales lists. providing professional and courteous customer service. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. CERTIFICATE