GILINE S. FETILO
VIRTUAL ASSISTANT
Assertive with a can-do attitude virtual assistant that helps business
owners to save time and focus on business growth. Providing
exceptional administrative support and excellent organizational
skills.
WORK EXPERIENCE
QUALITY ANALYST
BTB - Acquire Asia Pacific Inc.
CONTACT-live:.cid.19b9d5c68752d606
https://calendly.com/servidg30
SKILLSET
Stellar Customer Service
Bookkeeping
Email Management
Account Management
Social Media Management
Research
Lead Generation
Develop procedures, policies and standards designed to improve our customer
experience
Keep accurate records and document new processes, actions and discussions
Participate in the development of business-wide training in conjunction with
Centre Management and Trainer
Participate and contribute to team meetings weekly to keep staff up-to-date on
QA trends and tips as to what the team needs to work on and how they can
achieve this.
Analyze statistics and compile an accurate monthly report for the Centre
Manager, including QA scores across our team and business trends.
Performs call monitoring and provides trend data to the management team
Uses quality monitoring data to compile and track performance at team and
individual level
Perform one on one coaching/feedback sessions
APPOINTMENT SETTER/MARKETING ADMIN
Project Based
Calling prospective clients using a list of phone numbers provided
Keep track of the incoming leads and ensure balance in the number assigned to
the sales team
Manage emails, respond to client's concerns and schedule appointment
Support the marketing campaign manager in handling different campaigns and
projects
Update leads and account information in CRM
Manage social media accounts and Develop content and communications for
marketing campaigns
Generate reports with analysis of email campaigns
Provide full-cycle administrative support
CHANNEL SALES EXECUTIVE
Iridium Technologies Inc.
TOOLS/SYSTEM
CRMs (Pipedrive,Salesforce,Hubspot)
Mail Chimp
QuickBooks Online
Microsoft Office
Google suites
Livechat
Trello
Slack
Genesys
Canva
Calendly
3cx
QuickBooks
Promote and market the product.
Look for prospective clients.
Develop and Maintain existing dealer base.
Prepare market and competitor updates.
Achieve the required monthly individual/departmental quota.
Regularly check client’s receivables and assist the collection department.
CUSTOMER SERVICE REPRESENTATIVE
TPG TELECOM
Handles customer questions, complaints, and billing inquiries with the highest
degree of courtesy and professionalism to resolve customer issues with one
call resolution.
Use telephones to reach out to customers and verify account information.
Offers alternative solutions where appropriate with the objective of retaining
customers' business.
Cancel or upgrade accounts.
Take payment information and other pertinent information such as addresses
and phone numbers.
Inform customer of deals and promotions
