Gilian
Halabi
OBJECTIVE
Customer Service Representative
EXPERIENCE
09/2023-Present
Customer service representative/ Technical Support
Representative
Energetic and optimistic customer service representative with more than 3
years work experienced in the industry.
Solid foundation on customer care and
relation, with vast experience in the field.
Excellent talent for using strategies yo
deescalate irate caller. Strong interpersonal skills, with ability to relate and empathize with customer emotions. Fluency
in English with excellent verbal and oral
communication skills. Highly motivated
and driven to achieve set goals and target.
CONTACT
Alorica
Alorica
02/202309/2023
Display courtesy and strong interpersonal skills with all customer interactions.
Processed inbound and outbound technical support calls.
Research on what causing device and connection issue of the customer.
Informed customer bout issue resulotion and setting proper expectation
when the issue will be resolved.
Work with customer having data, calls, text and any other device and signal issue of the phone.
Reffered difficult issue to upper management wghile maintaining positive
rapport with the customer.
Support customer with online logiin on the app, billing and account issue.
Resolved customer complaint and concerns with strong and negotiation
skills.
Maintain composure and patience in face of difficult situations.
-
Customer service representative
hand eye coordination
Everise
Everise
Processed inbound calls responding to customer inquiries about insurance policy.
Assisting customer file an insurance claim and check the status of the
claim.
Strive for quick complaint resolution and make sure that customer don't
have to call back with the same issue.
Inform customer if the check is already sent out.
Advice what documentation needed for their claim to get approve.
08/202211/2022
Customer service representative
-Malanday Marikina City, Marikina City,
philippines
SKILLS
fast learner
multitasking
good communication skills
ability to comprehend instruction
ability to work
under pressure
efficiency
computer
profiency
problem
ability
Concentrix
Concentrix
Assist customer with flight booking, inqueries about the flight, baggage
and flight information.
Offer rebooking when flight was cancelled and turn it to points if customer declined and would like to book it for a later flight.
Ensuring all information is disclose.
process refund if customer request for a refund.
solving
teamwork
integrity
professionalism
decision making
08/202108/2022
Customer service representative
Results
Results manila
manila inc.
inc.
strong
ethics
Handle 30-70 calls per day
Assisting customer with billing issue, informing customer with account
charges.
Listen attentively with customer compaint and maintaining positive customer experience.
Resolve customer complaint on the first call and avoid escalation.
Memorizing company product and services offered.
Dealing effeciently wih qeustion and queries from customer, tracking device order.
using the in-house tool to insure proper documentation of what heppened with the call.
Upsale services and product company offer.
attention to details
EDUCATION
06/201403/2020
Senior high school
Conception
Conception Integrated
Integrated school
school secondary
secondary level
level
Designed by CV Maker - Resume Builder
work
enthusiasm
critical thinker
LANGUAGES
English
Professional Proficiency
